New Mac OS 10.12.5 update

Question

Level 3

524 points

New Mac OS 10.12.5 update

It's kind of hard to explain, but what is happening is ever since I updated my MacBook Pro to the latest update (about an hour ago) it has been super glitchy, and it won't let me select the windows I have open, for example Safari. So usually when you click on the window the bar is white, but right now it's gray just like if you were on another application. I also can't type, Like in Safari I tried to type this question and it wouldn't let me type. I have tried to restart my computer twice. Any suggestions?

Posted on May 23, 2017 5:35 PM

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Answer 1

Best reply

John Galt

Level 10

141,982 points

May 24, 2017 12:44 AM in response to christian546

Please try the following two suggestions:

Use safe mode to isolate issues with your Mac - Apple Support.
- Compare how your Mac works in Safe Mode to how it has been.
- Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.
How to test an issue in another user account on your Mac.
- When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: macOS Sierra: Delete a user or group.
- Before removing it, confirm you don't need any of the files you might have created in that Account

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Answer 2

christian546 Author

Level 3

524 points

May 23, 2017 6:16 PM in response to christian546

EtreCheck version: 3.3 (383)

Report generated 2017-05-23 18:12:53

Download EtreCheck from https://etrecheck.com

Runtime: 1:53

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.

Problem: Other problem

Description:

Weird bugs

Hardware Information:ⓘ

MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,1

1 2 GHz Intel Core i5 (i5-6360U) CPU: 2-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB LPDDR3 1867 MHz ok

BANK 1/DIMM0

8 GB LPDDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 22

Video Information:ⓘ

Intel Iris Graphics 540 - VRAM: 1536 MB

Color LCD 2880 x 1800

NS24ED310NA15 1360 x 768 @ 60 Hz

System Software:ⓘ

macOS Sierra 10.12.5 (16F73) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE SSD AP0256J disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1 - ) <not mounted> : 315 MB

Recovery HD (disk0s3 - ) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 249.66 GB (101.74 GB free)

Core Storage: disk0s2 250.04 GB Online

USB Information:ⓘ

VIA Labs, Inc. USB2.0 Hub

Hitachi-LG Data Storage Inc Portable Super Multi Drive

harman/kardon SoundSticks

Apple, Inc. Keyboard Hub

LaCie Rugged USB3 THB

Apple Inc. Magic Trackpad 2

Apple, Inc Apple Keyboard

VIA Labs, Inc. USB3.0 Hub

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

Clean up:ⓘ

/Library/LaunchAgents/com.nike.nikeplusconnect.plist

/Applications/Nike+ Connect.app/Contents/MacOS/Nike+ Connect Helper Daemon

Executable not found!

One orphan file found. [Clean up]

Kernel Extensions:ⓘ

/Applications/duet.app

[loaded] com.kairos.driver.DuetDisplay (2.0.0 - SDK 10.12) [Lookup]

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.12) [Lookup]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.21-5 - SDK 10.12) [Lookup]

/System/Library/Extensions

[not loaded] com.nike.sportwatch (1.0.0) [Lookup]

[not loaded] com.shapeservices.msm.driver.MSMFramebuffer (3.3 - SDK 10.6) [Lookup]

[not loaded] com.shapeservices.msm.driver.MSMVideoDevice (3.3 - SDK 10.6) [Lookup]

[loaded] info.ennowelbers.framebuffer (1.0 - SDK 10.2) [Lookup]

System Launch Agents:ⓘ

[not loaded] 6 Apple tasks

[loaded] 178 Apple tasks

[running] 98 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 39 Apple tasks

[loaded] 172 Apple tasks

[running] 107 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-04-17) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-04-02) [Lookup]

[failed] com.nike.nikeplusconnect.plist (Unknown - installed 2015-02-01) [Lookup] - /Applications/Nike+ Connect.app/Contents/MacOS/Nike+ Connect Helper Daemon: Executable not found!

[running] com.realvnc.vncserver.peruser.plist (RealVNC Limited - installed 2016-07-24) [Lookup]

[not loaded] com.realvnc.vncserver.prelogin.plist (RealVNC Limited - installed 2016-07-24) [Lookup]

[running] com.rosettastone.rosettastonedaemon.plist (Rosetta Stone Ltd. - installed 2017-05-19) [Lookup]

[running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2017-03-15) [Lookup]

Launch Daemons:ⓘ

[loaded] ag.shape.MSMToolHelper.plist (Unknown - installed 2012-12-12) [Lookup]

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-04-02) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-04-27) [Lookup]

[loaded] com.adobe.fpsaud.plist (Unknown - installed 2017-04-26) [Lookup]

[running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2014-10-29) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-02-07) [Lookup]

[loaded] com.realvnc.vncserver.plist (RealVNC Limited - installed 2016-06-06) [Lookup]

[running] com.wacom.TabletHelper.plist (Wacom Technology Corp. - installed 2017-03-15) [Lookup]

[loaded] com.wacom.displayhelper.plist ((null) - installed 2017-04-28)

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-03-18) [Lookup]

User Login Items:ⓘ

duet Application

(/Applications/duet.app)

DesktopStreamer Application

(/Applications/DesktopStreamer.app)

Internet Plug-ins:ⓘ

AdobeAAMDetect: 3.0.0.0 (installed 2017-04-02) [Lookup]

FlashPlayer-10.6: 25.0.0.171 (installed 2017-05-10) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-05-23)

Flash Player: 25.0.0.171 (installed 2017-05-10) [Lookup]

PepperFlashPlayer: 25.0.0.171 (installed 2017-05-10) [Lookup]

Silverlight: 5.1.41212.0 (installed 2016-02-13) [Lookup]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2017-03-13) [Lookup]

Safari Extensions:ⓘ

[not loaded] Zotero Connector - Center for History and New Media - http://www.zotero.org/ (installed 2016-03-09)

[not loaded] Grammarly for Safari - Grammarly - https://www.grammarly.com (installed 2016-09-28)

3rd Party Preference Panes:ⓘ

Flash Player (installed 2017-04-26) [Lookup]

WacomTablet (installed 2017-03-13) [Lookup]

Time Machine:ⓘ

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.66 GB Disk used: 147.92 GB

Destinations:

LaCie [Local]

Total size: 999.86 GB

Total number of backups: 20

Oldest backup: 5/5/17, 12:02 AM

Last backup: 5/23/17, 5:23 PM

Size of backup disk: Excellent

Backup size 999.86 GB > (Disk size 249.66 GB X 3)

Top Processes by CPU:ⓘ

24% Dock

17% WindowServer

7% kernel_task

2% com.apple.SpeechRecognitionCore.speechrecognitiond

2% iTunes

Top Processes by Memory:ⓘ

1005 MB kernel_task

967 MB com.apple.SpeechRecognitionCore.speechrecognitiond

885 MB com.apple.WebKit.WebContent(6)

262 MB iTunes

229 MB WindowServer

Top Processes by Network Use:ⓘ

Input Output Process name

212 KB 71 KB mDNSResponder

182 KB 23 KB Mail

34 KB 57 KB apsd

16 KB 19 KB usbmuxd

5 KB 20 KB assistantd

Top Processes by Energy Use:ⓘ

18.46 Dock

13.68 WindowServer

4.66 coreaudiod

2.02 iTunes

1.98 galileod

Virtual Memory Information:ⓘ

9.77 GB Available RAM

3.36 GB Free RAM

6.23 GB Used RAM

6.41 GB Cached files

0 B Swap Used

Diagnostics Information:ⓘ

2017-05-23 17:48:50 Self test - passed

2017-05-22 18:28:10 /Library/Logs/DiagnosticReports/com.apple.SpeechRecognitionCore.speechrecogniti ond_2017-05-22-182810_[redacted].cpu_resource.diag [Details]

/System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc/Contents/XPCServices/com.a pple.SpeechRecognitionCore.speechrecognitiond.xpc/Contents/MacOS/com.apple.Speec hRecognitionCore.speechrecognitiond

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Answer 3

May 23, 2017 5:44 PM in response to christian546

I suggest you use the program created by Etresoft, a frequent contributor. It will provide a snapshot of your system which we can analyze to possibly determine the cause of your problem. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 4

christian546 Author

Level 3

524 points

May 26, 2017 5:11 PM in response to John Galt

I tried that and did everything it said, but when I went to "System Report" it said that it was in "Normal" mode when it should have said "Safe". However after I did that everything went away and know things work like they are supposed to.

Thank you!

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