If I select "Reset all Content and Settings" without signing out of iCloud on my iPhone, do I lose all the iCloud backups and iCloud Drive application data associated with my iPhone?

Question

Level 1

12 points

If I select "Reset all Content and Settings" without signing out of iCloud on my iPhone, do I lose all the iCloud backups and iCloud Drive application data associated with my iPhone?

I ask because a friend of mine upgraded to an iPhone 7, from an iPhone 5s, both running iOS 10.3.2, and he seems to have lost all his iCloud backups and iCloud Drive Application Data (namely WhatsApp chat backups)

Both iOS and WhatsApp were updated to their latest versions on both iPhones. The iCloud menu says no backup exists for his iPhone 5s and no Data exists on iCloud Drive for WhatsApp.

Any thoughts?

Posted on May 25, 2017 1:11 AM

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Answer 1

Varun-MS Author

Level 1

12 points

May 27, 2017 4:27 AM in response to Winston Churchill

Sorry, for the late reply.

Yes, I got the menu entry wrong. And Find My iPhone was disabled first.

Since you're saying, even if you do NOT sign out of iCloud, and you "Erase" the phone, iCloud isn't affected (even though it is explicitly mentioned on Apple's support page to sign out BEFORE erasing), why did all my backups and all data from iCloud disappear?

Do you have any theories? Because I don't want this to happen again.

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Answer 2

May 25, 2017 3:27 AM in response to Varun-MS

It's 'Erase all content and settings' and you can't do this without turning off 'Find My Phone', however, if you erase your phone, nothing on iCloud is affected.

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Answer 3

Eric Root

Level 10

685,311 points

May 27, 2017 11:19 AM in response to Varun-MS

You are using the same Apple ID to sign into iCloud?

Try Settings/iCloud and slide off syncing. Wait a few minutes and then resync.

Have you tried signing out of iCloud and then sign back in?

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Answer 4

May 27, 2017 11:22 AM in response to Varun-MS

Backups and data do not disappear from iCloud on their own, you are mistaken.

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