Can't access my mac via ASUS aicloud 2.0

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Level 1

6 points

Can't access my mac via ASUS aicloud 2.0

Hi, I'm hoping someone can help me with this. I have an ASUS router RT-N66U with AiCloud 2.0 iOS app and I'm trying to connect to my Mac Mini remotely which is running Mac OS X Sierra 10.12.4.however the AiCloud software keeps asking for authentication. I have file sharing set up and turned on on the Mac. When the Authentication window pops up within the iOS app I would think its looking for my user/login on the mac but that just doesn't work. Can someone shed some light on this ?

Thanks

Tony

Mac mini, macOS Sierra (10.12.4)

Posted on May 26, 2017 8:32 AM

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Answer 1

John Galt

Level 10

155,810 points

May 27, 2017 10:52 AM in response to ajp757

As long as you're using the latest macOS version, the next step is to contact the manufacturer of those products for support. Specifically, the ASUS router and its software.

When the Authentication window pops up within the iOS app I would think its looking for my user/login on the mac but that just doesn't work.

It might require credentials other than those. I don't know.

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Answer 2

John Galt

Level 10

155,810 points

May 26, 2017 9:33 AM in response to ajp757

...running Mac OS X Sierra 10.12.4

Update the software on your Mac - Apple Support

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Answer 3

ajp757 Author

Level 1

6 points

May 26, 2017 6:39 PM in response to John Galt

ok, I updated to 10.12.5 as you suggested and nothing has changed. I still get prompted repeatedly with the Authentication window and my mac login credentials won't let me in. Anything else ?

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