What Apple device? We need to get you moved to an active forum where people who can help will see you post. You found the forum for an Apple software suite that Apple obsoleted supported a decade ago and few people come here.
Also please see this exceprt from the Apple article, "How to Write a Good Question":
To help other members answer your question, give as many details as you can.
- Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
- Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
- Describe the problem, and include any details about what seems to cause it.
- List any troubleshooting steps you've already tried, or temporary fixes you've discovered.
By taking these steps you will get the fastest help around here. When you don't we have to ask you questions before we can answer yours.