My iphone won't connect to my computer!

Question

My iphone won't connect to my computer!

I would like to start by saying that I didn't have this problem a couple of months ago. I have an iPhone 5s (with the latest iOS10.3.2), which charges perfectly fine in USB ports that aren't related to a computer. BUT, as soon as I try to connect it to ANY computer, nothing happens. My phone doesn't get recognized at all. No charging no nothing. I've tried everything! Restarting, change ports...

I don't know what to do anymore! I used to have zero problems and now this?

Please help me! I'll forever love you! 😁😢

iPhone 5s, iOS 10.3.2

Posted on May 27, 2017 7:14 AM

Reply

Answer 1

Best reply

MrBill3

Level 10

103,546 points

May 27, 2017 10:21 AM in response to MissCrazyGamer

MissCrazyGamer,

In addition to Rudegar's comments, see the steps in the link below:

iTunes doesn't recognize your phone

Good luck.

Reply

Answer 2

Rudegar

Level 10

170,604 points

May 27, 2017 7:38 AM in response to MissCrazyGamer

make sure your computers operating system and iTunes version meed the requirements

System Requirements

Apple ID (required for some features)
Internet access8
Syncing with iTunes on a Mac or PC requires:
- Mac: OS X 10.9.5 or later
- PC: Windows 7 or later
- iTunes 12.5 or later (free download from www.itunes.com/download)

Reply

Answer 3

May 27, 2017 11:03 AM in response to MrBill3

Tried everything. Especially the part where you have to install the drivers manually, doesn't seem to be working, because I keep getting the same message: " The INF file you selected does not support this method of installation".

Any ideas?

Reply

Answer 4

Rudegar

Level 10

170,604 points

May 27, 2017 12:45 PM in response to MissCrazyGamer

You don't mention what operating system but if it's windows then

uninstall iTunes QuickTime and bonjour

use regedit and search and delete all entries with the text iTunes, bonjour and QuickTime will take 3 full searches

then reboot and reinstall iTunes

Reply

Answer 5

May 27, 2017 10:59 AM in response to Rudegar

My computer's operating system and iTunes version meet the requirements.

Reply

Answer 6

Jun 2, 2017 11:40 AM in response to Rudegar

So after changing like 5 cables and 2 USB ports, resetting my Location & Privacy settings and doing a bunch of ather random things, it finally worked. So thank you all for your quick replies! 😍

Reply