Photos on Yosemite 10.10.5 just stopped working

Hi,
anybody with a similar problem?
Photos stopped working on my iMac running OS X 10.10.5 (Yosemite), it now shows the splash screen and when I hit "Get Started", it keeps spinning.

User uploaded file


Any ideas on how to fix this?

Thank you

Flavio

Posted on May 27, 2017 7:46 AM

Reply
9 replies

May 27, 2017 8:19 AM in response to byte64

With the amount of information you've provided it's impossible to offer a solution. We can't see your computer so we need to know the details of your problem and setup, i.e.:

  • what system version are you running?
  • what version of Photos are you using? Control (right) - click on the application and select Get Info from the contextual menu. The version number will be in the Info pane.
  • how much free space on your boot drive?
  • how big is your library, i.e. how many photos?
  • where is your library located? If on an external HD how is that HD formatted and connected to your Mac?
  • did Photos work previously to this problem?
  • did you apply any updates or upgrades just prior to the problem occurring?
  • are you running a "managed" or "referenced" library?

User uploaded file

  • have you run any "cleaning" or "optimizing" apps on your Mac?
  • what fixes have you tried?
  • launch Photos with the Option key held down and see if there are more than one library listed in the Open window.


User uploaded file

May 27, 2017 12:40 PM in response to Old Toad

OS X 10.10.5

Photos Version 1.0.1 (215.65.0)

224GB available out of 500GB

the library contains around 5000 photos

The library is located in its default location I suppose, I never relocated it.

Photos has been working until yesterday.

While trying to understand the location of the "preference" screen, I clicked on the iCloud icon and I see that the colored wheel keeps spinning forever. I wonder if this fact may be connected to my problem as I see a lot of error messages in the Console utility regarding connection problems.

I didn't optimize or clean anything.

I haven't tried any fix yet.


Thank you

May 27, 2017 12:52 PM in response to LarryHN

I can't enter the Preferences in Photos, is grayed out.
If I try to open System Preferences / iCloud pane, the colored wheel appears and keeps spinning forever.


This means that either my iCloud configuration got messed up in some way or the iCloud server for some reason is rejecting the connection and I don't know why.


Thank you

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Photos on Yosemite 10.10.5 just stopped working

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