This shared album is unavailable - iOS Photos sharing album error

Hi, I made another iOS Shared Album on my iPhone, added some videos and then chose to make the Album Public, but when you click on the link you get this error, "This shared album is unavailable, Due to high demand this album cannot be loaded." All my other Shared Albums work fine but this one. Does anyone have any idea what this error is about? I have 143 videos in this album so it was a several day process to upload them all. I have a 1TB of iCloud storage also, but this album only used about 12GB, so it's not a storage issue either. I've made other Shared Albums since and they've been able to be shared perfectly fine. Anyone have any suggestions and/or ideas? It's greatly appreciated. The link and screenshot are included. Thanks!


https://www.icloud.com/sharedalbum/#B0w5VaUrzGGVnAT


User uploaded file

iPhone 7 Plus, iOS 10.3.2

Posted on May 27, 2017 1:39 PM

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20 replies

May 29, 2017 10:23 AM in response to Doren_Sean_Michael

Where did you read that? Because the tech said he couldn't find anything about that, we had discussed that also.

Several Apple Support documents are stating this, for example:

https://support.apple.com/en-us/HT201317

Does My Photo Stream use my iCloud storage?

No. The photos you upload to My Photo Stream don't count against your iCloud storage.

https://support.apple.com/en-us/HT202299


Photos uploaded to My Photo Stream or shared albums don't count against your iCloud storage.

........

iCloud limits the number of photos that can be uploaded to My Photo Stream or shared albums within a given hour, day, or month to prevent unintended or excessive use.

May 29, 2017 10:03 PM in response to Doren_Sean_Michael

Correct. The Tech & I were already aware of those, but those do not report on anything concerning a Shared Album, they only discuss a Photo Stream.

The last paragraph I quoted refers to both - shared albums and My Photo Stream. It is clear, that photos and videos are limited to prevent excessive use.

https://support.apple.com/en-us/HT202299


Photos uploaded to My Photo Stream or shared albums don't count against your iCloud storage.

........

iCloud limits the number of photos that can be uploaded to My Photo Stream or shared albums within a given hour, day, or month to prevent unintended or excessive use.

But right, the documents do not state an individual limitation for the storage taken by videos, but they explain that the cloud storage in shared albums is limited "to prevent unintended or excessive use". And they are careful to describe how to remove videos and photos from a shared album, once the family and friends have copied the photos and videos to free storage to post more videos and photos:


It is great that you found the individual limit for videos by experimenting. 1.5 GB total of videos is really very limiting.


I think, the biggest problem with Shared albums is, that Apple changed the name of Shared Photo Streams to Shared Albums, without changing their behavior. They are still behaving like the old Shared Photo Streams. They are not albums, they are still old streams for transferring photos and videos. If they were really albums, we could sort them and add titles to the items to create a gallery of photos and videos. So the name "Shared Album" is very misleading and the intended use is no longer clear. It lets us expect, that we can present an organized album of videos and photos and can keep them permanently in iCloud as a shared gallery of photos and videos. But all the documents describe is about adding new items and deleting older items to free storage. And they are not even very good for transferring photos and videos to our friends. There is no way to share the photos and videos in their original quality. The size of high quality videos and photos will be reduced. RAW files cannot be transferred at all. https://support.apple.com/en-us/HT202786

Videos can be up to five minutes in length and are delivered at up to 720p resolution.

May 27, 2017 3:44 PM in response to léonie

I'm on the phone with them now. I've made 5 Shared Albums since then, all with Public links and they all are visible perfectly fine. The Album in question is 11GB and though 143 videos per album is way under the limit, perhaps the 11GB is over and it's an unwritten limitation? I'm getting connected to a Senior Tech because the 1st tier tech had no idea.

May 27, 2017 5:36 PM in response to SparkzTehDragon

The Senior tech wasn't exactly sure either. We kind of surmized that there must be an unwritten storage limitation. So what I'm doing now is making a series of new Shared Albums and only uploading 10 videos at a time. Most of these videos are 5min long or trimmed to 5min since that's the limit. I'm going to continually keep adding videos until the Shared Album Public Link becomes invalid again. The original public link is now gone. Also even with the 143 videos anyone invited with an iCloud account could see the album fine. So, again, it seems like a storage limitation wth the Public link, but also the official Apple Sharing Album limitations do not explicitly say those same limitations are also for Public Shared Albums. But through this testing I will be able to post my findings and what exactly are the Public Shared Album limitations. Stay tuned.

May 28, 2017 12:02 AM in response to Doren_Sean_Michael

The Senior tech wasn't exactly sure either. We kind of surmized that there must be an unwritten storage limitation. So what I'm doing now is making a series of new Shared Albums and only uploading 10 videos at a time. Most of these videos are 5min long or trimmed to 5min since that's the limit.

That would be an annoying, undocumented limitation.


Yes, please share your experimental results with us here. It will help others who are running into the same problem.

May 29, 2017 9:18 AM in response to léonie

Where did you read that? Because the tech said he couldn't find anything about that, we had discussed that also. All the photos/videos would still reside on your own personal iCloud, only the HTML for the Shared Album would reside somewhere else, which means it's only using a tiny bit of space. And if Apple is constricting that why is it not documented anywhere? Even the high tier Apple tech docs said nothing about that either. Not that that's not the case, it's just something we can't verify unless you found it on an official Apple docs page.

May 29, 2017 9:21 AM in response to Doren_Sean_Michael

Still having varying results with my tests. I had to drop down from 39 to 22 videos and 1.06GB before the page worked, but then added 1 video at a time and it kept working. I got up to almost 2GB and it was still working with 27 videos. So I've now removed all the videos and am uploading 10 videos at a time. It's almost like Apple's server stalls on your Shared Album if you upload too many videos at one time, not sure though, hence the 10 videos at a time test. I'll keep ya posted. Thanks!

May 29, 2017 12:52 PM in response to léonie

Correct. The Tech & I were already aware of those, but those do not report on anything concerning a Shared Album, they only discuss a Photo Stream. He nor I were making wild assumptions since there is apparently no official Apple documentation explaining the limitations of Shared Albums. And my Shared Album is no where close to the iCloud storage limitations as I referenced in my original Post.

May 29, 2017 4:36 PM in response to Doren_Sean_Michael

More crazy nonsensical testing. I've been uploading in batches of 10, the first 10 worked fine, but after the second 10 the page would no longer load. Ironically I used the exact same 10 videos again to ensure the videos weren't the issue. It's only 1.71GB also, slightly less than my previous test which was almost 2GB and 28 videos. I'm going to start removing videos 1 by 1 till it works again, if it does at all.

May 29, 2017 4:57 PM in response to Doren_Sean_Michael

It seems we might have an answer finally. It appears that it doesn't matter the number of videos, what matters is the total capacity of those videos. The magic number seems to be 1.5GB. You can have as many videos as you want as long as the total capacity doesn't go over 1.5GB. Very sad. As a parallel test I uploaded all 143 videos to a free Google Photos/Videos account and it didn't have to trim any to Apple's 5min limit and after uploading all 143 videos I was able to make the page Public and the page loaded perfectly with all 143 videos. In fact, I was able to upload all 143 videos in about 3 hours to Google vs the 20+ hours it took to upload all 143 to Apple when this all started. I'm always praising Apple, but this time they lost miserably. Plus, not to mention, that Apple doesn't even speak of this limitation in any of their documentation. Apple makes an iPhone that has the ability to film 4k video, but only gives us 1.5GB to be able to share those videos with the world. Kind of sad. These results are very disappointing, sorry I don't have better news.

May 30, 2017 5:44 AM in response to léonie

I apologize, I was only referring to what we didn't know, the number of videos/photos within a Shared Album and/or the capacity of such a Shared Album, which Apple's limitation documentation does not answer either of those questions. Sorry, I was misleading in my response. And I agree with everything you stated in last response. I'm so boggled as to why we're so limited & why they've done what they've done just like you said too. It just *****.

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This shared album is unavailable - iOS Photos sharing album error

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