When on a FaceTime call, I can see the caller but they cannot see me. There is no small box video of me in the upper right corner. I have turned off all apps from using the camera, I have restarted by phone with no resolution to this problem.
iPhone 6 Plus, iOS 10.3.2
If you see a closed lens or black screen when you open the Camera app, try these steps:
- Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
- Force the app to close, then open the Camera app again.
- Restart your device, then open the Camera app again.
- If your device has a front and rear camera, try both cameras by tapping
. If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
I can see the caller on facetime but they cannot see me.
