How to recover my finger Print problem?

My iPhone6S Plus had some issues which is after updating inti the lattest iOS, the fingreprint are no longer able to use and somtimes the front camera wont work.

I have contacted an Apple Support through Twitter.com and they have file the Case and give Me the report number and ask Me to go to the nearest Apple Center. If I sent it to the Apple Center, it is sure that I have to pay the fees because this phone's warranty has been expired and I don't have much money to afford the fees.


Please kindly guide Me.

(picture shows the fingerprints bar cannot be pushed)

User uploaded file

Posted on May 29, 2017 5:14 AM

Reply
9 replies

May 29, 2017 8:40 PM in response to Sir alex

Sir alex wrote:


I have contacted an Apple Support through Twitter.com and they have file the Case and give Me the report number and ask Me to go to the nearest Apple Center. If I sent it to the Apple Center, it is sure that I have to pay the fees because this phone's warranty has been expired and I don't have much money to afford the fees.


Take the advice you have been offered - Apple stores will give you a free consultation - if you are lucky they can test your device & possibly tell you what appears to be wrong.


If a repair is required they will tell you if you have any warranty or they will give you a quote for the work/ cost to trade in and exchange etc.


If you go to a third party store (one not run by Apple) then you may need to pay for a consult or ask for a quote. They may also be able to help you check you are not making a simple mistake.


Have you ever had this device repaired? Third party repairs can disable Touch ID.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How to recover my finger Print problem?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.