I can't access the scanner on my mg4250 Canon printer. I've downloaded the software for Sienna operating system and the scanner is not accessible.

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Level 1

8 points

I can't access the scanner on my mg4250 Canon printer. I've downloaded the software for Sienna operating system and the scanner is not accessible.

MacBook Pro with Retina display, macOS Sierra (10.12.5)

Posted on May 29, 2017 4:56 AM

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Answer 1

djmkerr Author

Level 1

8 points

May 29, 2017 8:37 AM in response to Rudegar

Yes I have. The scan functionality appears for the printer version associated with a USB connection - see 2nd screenshot below. However, the wireless installation doesn't have any scan functionality. See 1st screenshot below.

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Answer 2

Rudegar

Level 10

180,576 points

May 29, 2017 7:47 AM in response to djmkerr

did you install the latests driver ?

http://www.canon-europe.com/support/consumer_products/products/fax__multifunctio nals/inkjet/pixma_mg_series/pixma_mg4250…

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Answer 3

Rudegar

Level 10

180,576 points

May 29, 2017 9:10 AM in response to djmkerr

I would try asking in canons support site

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Answer 4

djmkerr Author

Level 1

8 points

May 29, 2017 9:37 AM in response to Rudegar

OK will do many thanks

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