My IPhone 6 won't download IOS 10.2.1

I haven't done a software update in a while but I've recently tried downloading IOS 10.2.1 and it keeps telling me I'm not connected to the Internet. I've tried at home and at work while connected to wifi and still no luck?

Posted on May 29, 2017 12:20 PM

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7 replies

May 30, 2017 10:22 AM in response to ecarozza

Hello, ecarozza.

Welcome to Apple Support Communities.

I understand you're unable to update your iPhone 6 and you're receiving an error, "Not connected to the Internet". I may be able to help with this. Check out this link here: Get help with over-the-air iOS updates

If you can’t reach the update server or can’t verify the update

If you try to update the iOS on your device, you might see one of these messages:

User uploaded file
"Unable to Check for Update. An error occurred checking for a software update."

User uploaded file
"Unable to Verify Update. iOS failed verification because you are no longer connected to the Internet."

Try updating your device again using the same network. If you still see one of these messages, try updating your device using another network. If the issue happens again after trying to update with multiple networks, remove the update.

Remove and download the iOS update again

If you still can't install the latest version of iOS, try downloading the update again:

  1. Go to Settings > General > Storage & iCloud Usage. Under Storage tap Manage Storage.
  2. Find the iOS update in the list of apps.
  3. Tap the iOS update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

Let me know if this helps.

Thank you for using Apple Support Communities.

Cheers!

May 30, 2017 10:28 AM in response to ecarozza

You would not be able to install iOS 10.2.1, since that is not the latest iOS available for the iPhone 6. Delete that copy of iOS 10.2.1 and update the device either OTA by going to Settings>General>Software update, or connecting the device to the latest version of iTunes, 12.6.1, and updating in that fashion. You could not be able to verify iOS 10.2.1 since it is no longer being signed by Apple.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My IPhone 6 won't download IOS 10.2.1

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