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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
There are, at least, two possibilities at play here:
Change or remove your Apple ID payment information - Apple Support
If you think your Apple ID has been compromised - Apple Support
Hello,
Is it a legit email from Apple? It sounds like it may be a phishing email.
More info here:
Identify and report phishing emails and other suspicious messages - Apple Support
Once you have confirmed it's a legit email from Apple, follow the article above.
You're welcome! That may be a phishing email. I've haven't received any emails from Apple with that email address that I could find. I did receive one without the underscores ( _ ).
May I ask how you are changing your info? Is it on your iPhone or on a Website?
Thank you . I will check with my bank first before trying another card . I have not shared my Apple ID and password ever so doubt its been compromised gat way . Though the message in the settings states that my Apple ID was access from another device hence the need to update the payment details . Will check with my bank and come back to you . Thank you so much .
... and that would appear to be legitimate as the notification should be coming from Apple.
Try using a Mac and, using a web browser, go to Manage Your Apple ID. From there go to the Payment & Shipping section. Then click on Edit Payment Information...
If you are unable to update your payment information, you may need to contact your financial institution to find out if there is a hold on your account.
I contacted my bank and all was fine . I also realized I had been postponing a 10.3.2 iOS update so I finally updated the iOS and after a few hours I recieved an email confirming payment details are now ok and the alert in the settings also disappeared .
Thanks for your time . Really appreciated the quick response and all ..
Thanks again , what is strange is that I have this update request in my settings .. see snapshot below
Thanks wil contact my bank and revert
See if the following Apple Support Communities post can help:
Hi there , thanks for the quick reply . The email was from ICloud support below
How do I know if it's legit or not .
Please advise
Thanks a lot
I followed the steps above even tried changing to different payment method but I keep getting the message that your payment method has been declined , please
From my iPhone
I'm glad you got it resolved ... and thanks for providing the solution that worked for you so that others, who may come across the same issue, can give it a try as well.
How can I update payment details
