TomTom Mydrive Connect Updates fail in OSX Sierra

Is anyone else having issues with updating TomTom sat nav through MyDrive Connect.....?


I cannot update the device as the update fails every time. According to TomTom this is a Firewall/AV/Security issue and is therefore related to the machine.


I have ruled out: AV (removed) and Firewall (turned off).... the device is USB tethered.... the internet is a VM 200MB connection.... I have no other options to follow, so some assistance would be appreciated.


Running: 2015 MB Pro 2.2GHz i7 with OSX Sierra 10.12.5


Their information is;

1) The TomTom connects to the PC as a network adapter that generates its own network on the PC for it to update.

2) Make sure that MyDrive ("MyDriveConnect.exe") is authorized to all communication.

3) The firewall's settings might require knowledge of ports used in MyDriveConnect. All the communication (inbound and outbound, local and remote) via the following TCP ports should be allowed: 80 - Main communication port, 443 - HTTPS (required for logins, associations and all kind of encrypted contents), 3128, 3129 - Internal communication ports, 4000 - The Web connector port of MyTomTom (to communicate with the browser)

MacBook Pro (Retina, 15-inch, Mid 2015), macOS Sierra (10.12.5)

Posted on May 30, 2017 1:52 PM

Reply
10 replies

May 30, 2017 7:06 PM in response to Andy.Mac

I doubt "Self-Assigned IP" is correct. For it to communicate over Wi-Fi, it would at least need to be on the same subnet as your Mac. That setting might be found in the GPS device itself.


Check the recommendations on the previous link I posted. The instructions to "Reset your navigation device" require choosing the appropriate model from the dropdown menu.

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TomTom Mydrive Connect Updates fail in OSX Sierra

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