You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

1 Gen apple watch will not charge or turn on. Tried all the hard reset advice nothing.

Apple watch 1 gen will not charge or turn on. Tried 2 other chargers that work with no luck. The watch is 18 months old and I am assuming the battery is totally dead. It set for about 3 or 4 days without being worn. I have tried all the reset options that were suggested with nothing. I guess I will have the battery replaced unless there is something else.

<Re-Titled by Host>

Apple Watch

Posted on May 31, 2017 6:46 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 1, 2017 12:41 AM

Hi


Follow the instructions here, including contacting Apple Support (mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider if necessary:


If your Apple Watch won't charge or it won't turn on - Apple Support

4 replies

Nov 11, 2017 1:17 PM in response to ichakelz

I am in the same boat, except I was told $249 dollars for a "service fee" which is the replacement cost. This is after being told I could at least get a quote first and decide from there, and after being hung up on by a rep, and then finally being told I can not get a quote even though he was reading the chat where the lady told me I could get a quote once I was able to get find my device turned off. Terrible customer service and product support considering the issue was later fixed which means they know it existed. I am still browsing forums hoping to find a solution but it is not looking good, were you ever able to get yours to work?

1 Gen apple watch will not charge or turn on. Tried all the hard reset advice nothing.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.