Trying to restore a disabled iPad Mini but when I connect to Itunes i get this message: "Itunes could not connect to this Ipad. The value is missing".

If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
2. While your device is connected, force restart it:
   • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
   • On an iPhone 7 or iPhone 7 Plus: Press and hold the Sleep/Wake and Volume Down buttons at the same time. Don't release when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
     
3. When you see the option to Restore or Update, choose Restore.
   
   iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
   
4. Wait for the process to finish. Then you can set up and use your device.

Install the newest version of what? I have the newest version of iTunes and I still cannot connect my iPad to iTunes. I keep getting an error message saying the value is missing. Is there anything else I can do???

This is not a solution, it's a dumpster fire. Solutions predict what users will do or need to do. Not in the way engineers would either, I mean your average user and their standard behavior i.e. LCD

1) When users change passcode, they should be prompted and/or required to backup their phone.

2) iTunes and iCloud passwords should be enough to recover an phone without having to wipe out all the data stored on the phone. At least give the option to back it up and recover using a verified key.

3) At a minimum, a user should be able to bring their phone into an Apple Store or their mobile service provider, show photo ID and enter their iCloud password and reset their phone.

Now because of your very buggy application (read iTunes - which has devolved into a garbage app btw), I am losing data after my iPhone stopped recognizing my password and iTunes started glitching out.

From an end user perspective, this is unacceptable and another sign of Apple's slide into mediocrity. If their were any justice in the world, Zombie Steve Jobs would come back from the dead to clear house.

So instead of being able to access my data, I get to nuke it from space.

I went ahead and tried to wipe it—maybe losing some photos that weren't sycd?—and even that's not working. Endless loops of downloading 2gb files and then...

I know I'm supper late on this but I just had that issues with my Ipad and when I contacted the apple support team they instructed me to install the newest and I mean NEWEST version of program for apple. After I did that I was able to restore my Ipad with no issues. Good luck!

Completely agree. apple is slipping. I'm having the same problem—luckily with my daughter's ipod, so I may just make her wait for a few weeks to see if Apple can address this 'dumpster fire'. If not, we don't probably have much to lose by wiping it.

***** **** *****

Good luck Howard. Good luck Apple—lots of great competition.

<Edited by Host>

Hi

Turn ipad off Make sure your pc is running the latest iTunes 12.7

Connect lead to USB on your pc

Press &hold just the power button down on ipad don't let go Connect lead to ipad keep power button pressed down until pc sees ipad Then wait for restore you may need to do this more than once Before it works.

Cheers

Brian 🇬-1F1E7;

That's your solution? Erase it? I have this same issue and the goal is to NOT erase anything so I can back up the data first. Have updated... still getting the same "value is missing" error.

Having the same exact problem on my 6s any luck ??

I did and followed the steps you have mentioned but it still says "iTunes could not connect to this iPad. The value is missing." What do I do now?

The proposed solution doesn't work for me. The iPad is totally dead and it will not connect to iTunes or restart to any screen other than the "iPad is Disabled connect to iTunes" screen.

https://support.apple.com/en-us/HT201263

If the device is disabled, you have no choice but to restore it. That's the way it's always been.

Are you putting the device into recovery mode?

I just kept re trying it and it finally worked.