Error Code 9

Question

Level 1

4 points

Error Code 9

Hello!

So good ole' error 9. My cousin beta tested iOS 9 a while back and it somehow put the iPhone 6 into recovery mode. I tried to restore it and got error 9. I have changed computers, usb ports, put earphones into the jack (read that would work) and even removed the SIM. I tried to do a DFU restore, and that didn't work. I disabled the firewall. I updated iTunes. I tried to use an up to date mac. I doubt its a hardware issue bc it was working well.

What can I do??

iPhone 6

Posted on Jun 1, 2017 12:39 PM

Reply

Answer 1

Top-ranking reply

KiltedTim

Level 10

202,822 points

Jun 1, 2017 1:19 PM in response to AGH7401

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

When you try to update or restore your iPhone, iPad, or iPod touch, you might see one of these messages in iTunes.

Try to update your iOS device again

If your iOS device disconnects during the update or restore or if iTunes couldn't tell the device to restore, you might see one of these messages:

The iPhone [device name] could not be restored. An unknown error occurred (9).
The iPhone [device name] could not be restored. An unknown error occurred (4005).
The iPhone [device name] could not be restored. An unknown error occurred (4013).
The iPhone [device name] could not be restored. An unknown error occurred (4014).

Try these steps:

Install the latest version of iTunes.
Force your device to restart:
- On an iPhone 7 or iPhone 7 Plus, press and hold both the Sleep/Wake and Volume Down buttons for at least ten seconds, until you see the Apple logo.
- On iPhone 6s and earlier, iPad, or iPod touch, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.
Connect your device to your computer using a USB cable.
When iTunes asks you to update or restore, click Update (not Restore) to reinstall iOS and keep your personal data.

If you still need help, try these steps

If you can update, but your device starts up in recovery mode, follow the steps above again. On step 4, choose Restore instead of Update. After the restore completes, you need to set up your device from a backup.If you continue to see an error during the update:

Check for updates to your Mac or PC. If you restart your computer for an update, check for updates again after you restart.
Try to restore your device using another USB cable.
Try to restore your device on another computer.

If you continue to see error 9, 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.

Reply