iCloud storage is full...

Other people have posted similar problems and after contacting iCloud support, found it was a server problem. iCloud support reset everything. You may have to politely ask for a level 2 person.

Contact iCloud Support. You may have to try twice.

iCloud Support

I have the exact same problem since today. 50GB plan (for my iOS device backups and mail), iCloud claims that I use 33GB for "documents" and 58GB in total – I have a few small files on my iCloud drive, nothing else, neither directly copied there nor created by apps. After having tried all day to find these 33GB, I am now afraid that maybe there are some broken files not visible for me, but still on the Apple servers. (Downgraded from a 200GB plan a few months ago and copied a lot of big files to the cloud in the past – I deleted them all long time ago though). Trash is emptied. Guess I have to call Apple, but I doubt that they can help me.

UPDATE: Exactly as Eric said – called Apple, was forwarded after the normal troubleshooting to a level 2 person which deleted the "corrupted" reserved iCloud space. 32GB before, 19,8MB after that. Perfect!

Yes I just wasted an hr of my time with level 1 to no avail. I finally found this post and mentioned it to support person and they had to do behind the scenes reset on my storage. I now have 83 GB free instead of 7. :/

Hello. Take a look at this information, it sould be useful Manage your iCloud storage - Apple Support

Hi Eric,

good to know - thanks for the hint. Will call iCloud support and hopefully get this fixed. Thanks!

Same problem? same answer.

You are welcome.

Thanks for the feedback.