iPhone 7 stuck in "Restore in Progress" in iTunes with 56 hours remaining

  • 32GB iPhone 7
  • iOS 10.3.2
  • Got the phone today. Upgraded from 32GB 5S. New phone was restored from a week-old iCloud backup in-store. I wanted to restore it with a more recent iTunes backup once I got home. I updated the iOS then told it to restore 4 hours ago. The progress bar hasn't moved. The hours remaining keep increasing, now at 58. This is my business & personal phone. I need it for work in 8 hours.
  • Have tried quitting iTunes with no luck. Have searched for solutions with little luck. Was considering hard resetting iPhone but not sure it's the right move. iTunes is up-to-date. However, I have not upgraded to Sierra on my Early 2011 Macbook Pro (Yosemite 10.10.5).
  • UPDATE: iTunes stopped the restore on its own at 67 hours, saying it couldn't complete because the iPhone was disconnected. iPhone still stuck on "Restore in Progress" message even after I told iTunes to eject the phone. Finally, I just unplugged the phone, which restarted. It's functioning normally thus far, but I'm still missing messages, photos, etc. from the last week. How can I ensure the restore from my recent iTunes backup will work?

iPhone 7, iOS 10.3.2, 32GB

Posted on Jun 2, 2017 10:33 PM

Reply
2 replies

Jun 2, 2017 10:50 PM in response to kaykalayla

UPDATE: iTunes stopped the restore on its own at 67 hours, saying it couldn't complete because the iPhone was disconnected. iPhone still stuck on "Restore in Progress" message. Then, I told iTunes to eject the phone. The message on the iPhone remained until I unplugged the phone, which then restarted itself. It's functioning normally thus far, but I'm still missing messages, photos, etc. from the last week. How do I successfully restore from the iTunes backup without this issue occurring again?

Jun 3, 2017 12:35 AM in response to kaykalayla

Hi

On iPhone 5s go to settings iCloud back up now over your wifi make sure iCloud back up is enabled on iPhone 5s

On new iPhone go to settings down to reset Restore iPhone back to factory settings Then set back up over your wifi when it asks if you want to use iCloud backup Say yes to get your apps and data back.let me know if this works.

I haven't use pc for Backford 3 years almost everything can be done over your wifi.

Cheers

Brian

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 7 stuck in "Restore in Progress" in iTunes with 56 hours remaining

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.