iPod Touch(4th Gen) asking for Recovery Code

Gail,

Thank you for responding to my issue yesterday. I retraced my steps to try in an attempt to recreate my issue. 1) I selected iCloud from my iPod's Settings, it asked me to me provide the password to my Apple ID account, which I filled in. and on my ldesktop computer, I received a notification that an Apple ID was used on a new device, which I confirmed and it supplied a confirmation code for me to use (when I do not know). 2)I From iCloud Settings, I selected my Apple ID login, which showed the Account Screen. The Password field was blank, so I inserted the password. 3) After selecting DONE, I received a notification screen asking for the Recovery Key which started wit a RF, I think. Since I did not know what to input, I selected CANCEL and started over.

I performed Step 1 again, and I again received a confirmation code. I performed Step 2, but this time I inserted the password followed by the confirmation code and it DONE. This time I did not receive a notification screen requesting a RecoveryKey, but I did receive another confirmation code, which I inserted into the spaces provided the iPod screen. I am pretty sure I got everything the way it happened but you would know better than me. When I did not receive the Recovery Key notification I did go back to the iCloud Account windward the password field was still populated, unlike when I cancelled the Recovery Key window, the password field went blank.

My back uptown the iCloud is now working also. I manually backed up to iCloud, where I did not have that option on the iPodduring the time encountered my problem.

I think everything seems too working now, unless you have questions.

Thanks,

Darrell

Gail,

Sorry it is Darrell again. I went to the My Apple ID account to retrieve a new Recovery Key but was unable to locate"Replace Lost Key". I located the Security section, selected EDIT and saw the following options: "App Specific Passwords", "Trusted Phone Numbers", "Notification Emails"and "Two-Factor Authentication ON". Would it be listed under another option? Each option had brief description and the only option that allowed to read further was "Two-Factor Authentication ON"; "Learn more" and "Turn off Two-Factor Authentication". Sorry to keep bothering you, but am I missing something?

Darrell

Gail,

i am confused also. I am only telling you what I went through. My records showed that my last back up on my iPod was well over a month ago, yet I had charged my iPod numerous times, so it should have backed up to the iCloud during those charge times. I checked iTunes and it backed up last week to my computer and not to the iCloud. I went to Settings on the iPod, selected iCloud, signed inwith my Apple ID, the iPod asked if this a trusted device, I said yes and the iPod came back with a confirmation number, which I inserted on the appropriate screen. I looked at my account settings and found no entry for the password. I inserted the password, which may have been incorrect because I fatfingered a digit, the next screen was requesting a Recovery code or key. Since I did not Hve a Recovery Code/key, I cancelled the recovery process. I did the same steps two more times with the same result until I used a stylus to input the password and after hitting NEXT, the next screen did not produce the Tecover Code/Key screen. hat was when I could manually back up the iPod to the iCloud and the password on the iCloud Account stayed populated.

After I informed you that I may have resolved my problem, you wrote back recommending I should get a new Recovery Code/key and you outlined the steps.

My iCloud Account states I am using Two-factor Authentication. If that does not require a Recovery Code/key,then I do not know why it appeared, but I do know it appeared twice and the cause of my issue was the password or lack of a password on the Account screen. So , I am not sure what I need now.

Darrell

Gail,

Good suggestion, I will do it now!

Thanks again,

Darrell