Best buy's geek squad vs Apple store

Hello ,

I want to share my experience regarding latest visit to best buy's geek squad ( NY 5th Ave ) vs Apple store ( NY 5th Ave) . I had very low volume issue on my iphone 6s and was not able to hear anything while making calls . Whereas it was working absolutely fine with headphones / Loud speaker . So i scheduled nearest apple support store visit which was best buy's geek squad . The lady was so casual and she ran diagnostic in my phone and said receiver is faulty and we need to replace it and it will cost 99$ + taxes . it would take 2 hours . She also restored all my settings. I was not satisfied so i scheduled another visit to Apple store this time . The guy in store ran same diagnostic and said sir something wrong in it but i would like to clean it properly and give a shot . He also said if the receiver is faulty we will replace it in 59$ + taxes . He went inside ,cleaned it properly and Bingo ,the phone's volume was working fine . It costs me nothing for assistance and i was pretty happy.

The bottom line is never go to best buy's geek squad ..they don't even know what to do . I am not sure why apple has added /outsources their support to best buys .

Hope this will help .