iPhone contact appearing green when it should be blue?

I have a phone number in my contacts that I know belongs to an iPhone. A few days ago, when I first pulled the number up in messages to send a text, the name appeared blue in the 'to' bar (as an iPhone phone number would). But yesterday when I pulled it up again it appeared green, showing that the message would be sent as a text instead of an iMessage. (The number in question is an international number, by the way, that's why it's important to have iMessage-because regular texts would be super expensive.)


Most instructions online just say to go to settings and turn iMessage on and off again, which I've done. I'm kind of at a loss, though. Is it something on my end, or on theirs? I'm not tech savvy at all, so any tips/suggestions/responses are appreciated. Thanks in advance!


PS: My iPhone is a 6s, 64G (if that makes any difference).

iPhone 6s, iOS 10.3.2

Posted on Jun 5, 2017 8:24 AM

Reply
2 replies

Jun 5, 2017 8:45 AM in response to emma.leigh

emma.leigh wrote:


I have a phone number in my contacts that I know belongs to an iPhone. A few days ago, when I first pulled the number up in messages to send a text, the name appeared blue in the 'to' bar (as an iPhone phone number would). But yesterday when I pulled it up again it appeared green, showing that the message would be sent as a text instead of an iMessage. (The number in question is an international number, by the way, that's why it's important to have iMessage-because regular texts would be super expensive.)


Most instructions online just say to go to settings and turn iMessage on and off again, which I've done. I'm kind of at a loss, though. Is it something on my end, or on theirs? I'm not tech savvy at all, so any tips/suggestions/responses are appreciated. Thanks in advance!


PS: My iPhone is a 6s, 64G (if that makes any difference).

if this is the only number that you're having issue with, then it is on their end, as they need to be connected to a strong wifi or cellular data connection in order to use imessage, if unavailable it will be sent as a text message.

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iPhone contact appearing green when it should be blue?

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