Gmail not downloading email messages into Apple Mail

I have been searching the web for hours trying to find a solution and none of the previously suggested solutions are working, or I am not doing it right. My mail can connect to the internet BUT it states I cannot connect to the IMAP server and the SMTP server and I am not able to send or receive my gmail through Apple Mail. I am working on OS X - version 10.9.5. I am not a techy so please don't slam a whole bunch of technical stuff at me. I have done everything I can think of and nothing works. Please help!!

iMac, OS X Mavericks (10.9.5)

Posted on Jun 5, 2017 1:20 PM

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1 reply

Jun 6, 2017 2:56 PM in response to jepink

Hello, jepink.

Welcome to Apple Support Communities.

I understand that you're unable to send or receive your Gmail using the Apple Mail App. I may be able to help with this. Do you recall how you set up the Gmail account? Here's a great link to start: If you can’t send or receive email on your Mac

If your Mac is connected to the Internet, but Mail no longer sends or receives email messages, the issue could be with the provider of your email service. Or you could have missing or outdated settings in the Accounts section of Mail preferences (Mail > Preferences).


This article may help narrow down what the exact issue is, check it out: Use Mail Connection Doctor

Check email account status

If you're connected to the Internet but Mail Connection Doctor shows a red dot next to one or more of your accounts, check the Details column for messages such as the following:

“Trying to log in to this . . . account failed.”

Your email service may be experiencing a service outage. Contact them or use their status webpage to make sure that their mail service is online. You may also get this message if the password for your account is missing or no longer valid.

“Could not connect to this . . . server.”

The settings for your email account may not be correct. Check Mail preferences to make sure that your email account settings are up to date. You can use the Mail Settings Lookup tool to check the settings for many email providers, or get them from your email provider.

You may also see this message if a network firewall is blocking the connection to your email service. That can happen if you installed third-party firewall software, or you're on a different network that doesn't allow the necessary email connections. If you're connecting from your corporate network, contact your corporate IT department for help. If you're connecting from somewhere else, such as a coffee shop or Internet cafe, check with their staff.

Let me know if this helps.

Thank you for using Apple Support Communities.

Cheers!

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Gmail not downloading email messages into Apple Mail

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