iPhone 6 charger keeps disconnecting/connecting

Question

Level 1

8 points

iPhone 6 charger keeps disconnecting/connecting

Hi,

I have an iPhone 6. The last week it has started disconnecting and then connecting again. Not physically, but it suddenly stops charing, and a second after it's again charging, confirmed with the short vibration. This doesn't happen only when I put the charger in, but also in the middle of the night waking me up with the vibration sounds.

The iPhone was originally bought in October 2014, but after the screen broke in March I was given a new replacement iPhone 6 through my insurance (who cooperates with an Apple Authorised Service provider). I have also bought a new (Apple) lightning charger cable a few months back.

In other words the hardware should be working fine. I have also removed any dust from the iPhone that could affect the charging.

I know there are a similar post on the forum, but being 4 years old I thought new facts and information may have come up.

Thanks for any tips and/or solutions!

iPhone 6, iOS 10.3.2

Posted on Jun 6, 2017 7:34 AM

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Answer 1

Best reply

Karghnar

Level 3

646 points

Jun 6, 2017 8:37 AM in response to dbirkeland

Hello,

Let's assume it's a software issue:

Force restart your device (hold the power and homebutton until the startup  logo appears).
Try a different power outlet. (your computer, other outlet in your house.)
Always make sure the lightning port of your iPhone is clean. (CHECK)
It's highly recommended to using the original Apple cable and brick. (CHECK)
Restore your iPhone to factory settings.
If the repair has been done by a authorized Apple service, technically the repair should be under warranty. (if it's the case where the repair could have caused this issue. Then I should ask that service center for more information.)

Let's assume it's a hardware issue:

Faulty Battery (because of the repair?)
Lightning Port ruined.

These are just assumptions, don't take em for granted. To make sure you can get your iPhone inspected by an Authorized Apple retailer, and ask them for professional advice.

I hope this somehow helped. Some things may seem sketchy and obvious, but these are the things I think that could possibly be helpful. Or be the issue.

Kind regards,

K

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Answer 2

Jul 29, 2017 3:55 PM in response to dbirkeland

I had this same problem. The Apple Store person had a quick and very correct diagnosis and easy fix; in the iPhone with a lightning port, the port can collect inside "dust bunnies" or similar. The Apple tech knew how to VERY CAREFULLY clean that out. And in my case, sure enough there was dust like debris in there, even though it was relatively new. Probably from keeping the phone in my pocket. After she carefully cleaned it out the charging was fine.

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Answer 3

dcoup

Level 1

10 points

Oct 21, 2017 5:48 AM in response to Erik Fulkerson

Can you describe the steps the Apple tech used to clean out the port? Was there any alcohol and q-tips involved? Just curious. A vacuum? I wonder what's the safest method. Thanks!

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Answer 4

javaliga

Level 10

119,391 points

Jun 6, 2017 8:38 AM in response to Karghnar

If its a hardware issue, it might also be the USB Power Adapter. Have you tried charging from another power adapter or directly from the USB port of a computer?

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