Pink and Green full screen

Hello everyone, i hope you can help me with this one.


When playing a movie in full screen in iTunes I get a green or pink screen. If I move the cursor so that the bar appears then it returns to normal. As soon as the bar auto hides the green saturation returns. Also if i exit full screen and press the picture in picture, a white window appears with no image whatsoeve.


What i tried:

1) iTunes in safe mode

2) Reseting the SMC

3) Reseting the NVRAM

4) Restore from Backup

5) Clean install of MacOS Sierra

6) Upgrade to MacOS High Sierra developer beta 1


Nothing of the above worked for me.


The only “change” was when i created a new user and tried to play the same file. The colors were ok but i had a “flicker”, a glitch, I am not sure how to call it. The PiP also a white screen


any thoughts?

Posted on Jun 6, 2017 5:33 PM

Reply
14 replies

Jan 23, 2018 10:53 PM in response to Alexis Arapatsakos

This bug, affecting specifically (and at least) viewing movies in iTunes full screen mode, has been around for many years and dozens of bug reports have been filed to Apple about it - it seems that it's something they either can't or are not willing to fix at all.


It has only gotten worse, if something, as it previously used to only appear with subtitles but now during times of High Sierra is sure to appear as soon as the cursor disappears on pretty much any movie viewed with iTunes.

Oct 8, 2017 7:18 AM in response to Alexis Arapatsakos

I have this issue as well, also on a Mac mini, in both iTunes and QuickTime: as soon as the on-screen controls disappear, the colors blow out. It started happening immediately after the upgrade to High Sierra.


One additional data point: if I use Screen Sharing on another Mac to connect to the Mac mini, the colors return to normal. It's as if Screen Sharing keeps the screen active in the same way that moving the mouse does.


Changing ColorSync profiles does not help. Turning off hardware acceleration or running in safe mode might help, but there is no way to do that in recent versions of QuickTime.


It does not happen in VLC or any web browser.

Oct 8, 2017 7:55 AM in response to Silverhammer

Silver hammer:


Yes diagnosed as exactly the same. In fact I was on apple care call with panda a great senior advisor. He wanted to witness this problem and I shared my screen with him as they can access your conputer remotely. As soon as he accessed my computer the pink or green screen disappeared. I felt like I was imagining it. Another data point I have 5 Mac atv’s mappped to my iTunes and the sharing is not affected by this phenomena. The people sharing the library do not experience the pink and green screen. Please let me know if you figure out a solution.

Jun 7, 2017 2:18 PM in response to Alexis Arapatsakos

I guess you could have codecs problem in your Mac since VLC working fine but YouTube didn't.


If VLC doesn't work it could be that you have driver or hardware problem.


But since you've already done like reinstall and reset everything my only guess is that you've hardware problem.


Try these:


1. Try to use gfxCardStatus from here: https://github.com/steveschow/gfxCardStatus

2. Test it by switching to Integrated and Dedicated. See which one or both having the problem.


Try clean install and don't install anything except gfxCardStatus.


If one of those having problem than it could be driver or hardware problem.

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Pink and Green full screen

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