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Apple watch continuously asks for passcode

Apple watch continuously asks for passcode.

Apple Watch, iOS 10.3.2

Posted on Jun 7, 2017 4:49 AM

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Question marked as Best reply

Posted on Jun 7, 2017 5:15 AM

Hi


If you are not yet doing so, you might wish to use these settings:


  • On your iPhone, in the Watch app, go to: My Watch (tab) > General > Wrist Detection - turn this on.
  • On your iPhone, in the Watch app, go to: My Watch > Passcode > Turn Passcode on.
  • Also on the Passcode settings screen, enable Unlock with iPhone.


After putting it on your wrist, your watch will then unlock after whatever you do first: either unlocking your watch manually (by entering the passcode) or unlocking your iPhone.


It will then remain unlocked (including when the screen is asleep) until you remove it from your wrist. When you remove your watch, it will lock automatically.


With these settings enabled, if your Apple Watch keepings asking for your passcode, then the following steps may help:


Check that you are not wearing your Apple Watch too loosely.

  • If worn too loosely, your Apple Watch may believe that it has been removed from your wrist, causing it to lock automatically.
  • For the best performance, ensure that you are wearing your watch sufficiently snugly on the top of your wrist:


User uploaded file


  • Other issues that can impact sensor performance include wrist tattoos.

  • Clean the back of your Apple Watch:


    If you have not yet done so, update your Apple Watch to the latest software:


    Restart both your iPhone and your Apple Watch, turning both off together, then restarting your iPhone first:


    Unpair and re-pair your watch:


    If the issue then persists and you are concerned about a possible hardware defect, then I suggest that you contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


    Apple Watch Service Answer Center - Apple Support


    More information:

    Wearing your Apple Watch - Apple Support

    https://help.apple.com/watch/#/apd748b87e2a

    1 reply
    Question marked as Best reply

    Jun 7, 2017 5:15 AM in response to ping1200

    Hi


    If you are not yet doing so, you might wish to use these settings:


    • On your iPhone, in the Watch app, go to: My Watch (tab) > General > Wrist Detection - turn this on.
    • On your iPhone, in the Watch app, go to: My Watch > Passcode > Turn Passcode on.
    • Also on the Passcode settings screen, enable Unlock with iPhone.


    After putting it on your wrist, your watch will then unlock after whatever you do first: either unlocking your watch manually (by entering the passcode) or unlocking your iPhone.


    It will then remain unlocked (including when the screen is asleep) until you remove it from your wrist. When you remove your watch, it will lock automatically.


    With these settings enabled, if your Apple Watch keepings asking for your passcode, then the following steps may help:


    Check that you are not wearing your Apple Watch too loosely.

    • If worn too loosely, your Apple Watch may believe that it has been removed from your wrist, causing it to lock automatically.
    • For the best performance, ensure that you are wearing your watch sufficiently snugly on the top of your wrist:


    User uploaded file


  • Other issues that can impact sensor performance include wrist tattoos.

  • Clean the back of your Apple Watch:


    If you have not yet done so, update your Apple Watch to the latest software:


    Restart both your iPhone and your Apple Watch, turning both off together, then restarting your iPhone first:


    Unpair and re-pair your watch:


    If the issue then persists and you are concerned about a possible hardware defect, then I suggest that you contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


    Apple Watch Service Answer Center - Apple Support


    More information:

    Wearing your Apple Watch - Apple Support

    https://help.apple.com/watch/#/apd748b87e2a

    Apple watch continuously asks for passcode

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