the appearance of mail suddenly changed

My mailboxes suddenly went from ordered and readable to a jumbled mess. I have the proper view settings checked, I have rebuilt the mailbox -- and no change. It looks like this. Anyone? Thanks.User uploaded file

MacBook Pro (13-inch Mid 2009), OS X El Capitan (10.11.6)

Posted on Jun 9, 2017 1:43 PM

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21 replies

Jun 10, 2017 12:57 AM in response to izzolaw

In your first screen shot , you are using classic layout .

Opened mail preferences , viewing checked the box for use classic layout , so to come out from classic mode uncheck the box of classic layout and drag , the second column towards left on your trackpad .


Take the cursor on the vertical line of second column so that cross hair will be created.


And what about the second screen shot , if it is jumbled up , delete the IMAP account and once again configure , all of your mails will start downloading ( make sure you must have great network speed ) .


User uploaded file

Jun 9, 2017 3:43 PM in response to izzolaw

It appears that the preview pane is missing. Also the number of lines showing in the List Preview must be set to a 4 or 5 lines.


For the latter if this is acceptable then there is nothing that you will need to do. However, if you would prefer less lines, you can control this in Mail > Preferences... > Viewing > List Preview:


For the former item, you have two choices:

  1. Move your mouse cursor to the right edge of the list preview window until it changes to a combination vertical bar and left pointing arrow. Click and hold down the mouse button and drag the cursor to the left to increase the size of the message preview pane. If this doesn't work, then go on to the next choice.
  2. Try the following:

(Note: You will have to set up a few of the mail settings when doing these steps. This shouldn't require that you set up your individual email accounts, but if you use something like SpamSieve, you will need to reload its Apple Plug-in.)

  • Exit the Mail app.
  • Go to ~/Library/Containers.
  • Select the com.apple.mail folder and move it to the Desktop.
  • Relaunch the Mail app. The preview pane should return. If it does, you can delete the folder that you copied to the Desktop.
  • Jun 9, 2017 11:00 PM in response to gail from maine

    Hi GB,


    Thanks for your reply. My mail box has always looked like the individual email screen shot I sent -- the sender address, the subject, and a nicely formatted email with logos, signatures, etc. It suddenly changed to preview panes in which the words all run together, and you have to click on it to reply. I never had to do that before. I hope I'm explaining myself properly.


    Jeff

    Jun 9, 2017 11:44 PM in response to tygb

    I'm not having trouble sending mail -- it's the appearance of the screen that suddenly changed. The list of emails for each folder were as sent by the senders -- now they are all jumbled with no formatting, unles I click on an individual one and it opens in a new screen (and that's the only way I'm able to reply).

    Jun 11, 2017 10:04 AM in response to Tesserax

    The issue the OP is having is that she wants her view changed to only show the sidebar with the mailboxes, and the actual emails, with no preview pane anywhere. I don't think that there are any options that can be set that will result in this view.


    The OP stated that that was the view she was using before. But again, I can find no settings that allow you to not display the preview pane at all....


    GB

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