iCloud missing folders

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Level 1

8 points

iCloud missing folders

Hello, I have a little problem, which I wasn't able to fix even with the internet.. Strange, huh? Anyway.. In my iCloud folder on my Computer I can see the folder Affinity Designer, but on the iPhone and via iCloud web browser I am not able to see it and really don't know why... Of course I have checked that folder to synchronize to the iCloud, as you can see in the picture attached here.. And the same thing, but opposite way .. I can see on my iPhone the folder Workflow which I can see in web iCloud, but not on the Mac. Can anyone help me please? I don't care about the Workflow folder, but the missing Affinity Designer folder is really annoying me.

Thanks for the help!

MacBook Pro with Retina display, iOS 10.3.2

Posted on Jun 10, 2017 10:43 AM

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Answer 1

Eric Root

Level 10

685,245 points

Jun 10, 2017 2:52 PM in response to Mareczech

You are welcome. Thanks for the clarification.

Try going to iCloud.com/iCloud Drive, click the upload cloud, and see it you can upload the file that way.

If that doesn't work, try going to System Preferences/iCloud and stop syncing by unchecking the box. Wait a couple of minutes, then recheck syncing.

Have you tried signing out of iCloud and then sign back in?

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Answer 2

Eric Root

Level 10

685,245 points

Jun 10, 2017 2:50 PM in response to Mareczech

Clarification questions - based on your screen shots, the file appears to show on your phone and in Finder on the computer, but not in iCloud.com/iCloud Drive. Is that correct? If you access the folder Affinity Photo at iCloud.com, is the file in that folder?

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Answer 3

Mareczech Author

Level 1

8 points

Jun 10, 2017 12:04 PM in response to Eric Root

Hey Eric, thanks for the reply. That Workflow on yes, but I don't need it. Folder, I am talking about is just in my Computer, in the picture is in the circle of upper right screenshot. I can't see it neither on phone nor iCloud.com/iCloud Drive.

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Answer 4

Mareczech Author

Level 1

8 points

Jun 10, 2017 2:50 PM in response to Eric Root

Oh yes! Thanks a lot, Eric. Last option helped. I signed off from iCloud on my Mac, which Mac has created Archive of my iCloud files, then I signed in again and all folders were back (even the Workflow one). Affinity Designer wasn't, though. So I started the Affinity Designer app and in time everything went automatically - app uploaded all data from archive back to the iCloud and now I can see them everywhere.

Once again thank you so much, you helped me a lot and fixed my problem.

Have a beautiful day ☀

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Answer 5

Eric Root

Level 10

685,245 points

Jun 10, 2017 3:28 PM in response to Mareczech

You are welcome.

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