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New iPad drops wifi. iOS 10.3.2

My new iPad keeps dropping its wifi signal, yet all me other apple products which are connected to this same wifi work fine. What should I do? HELP!

iPad Wi-Fi, iOS 10.3.2

Posted on Jun 10, 2017 6:54 PM

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Posted on Jun 10, 2017 7:30 PM

Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down.


1) Restart you device. If a normal restart does not help, hold down these buttons at the same time for at least ten seconds, until the Apple logo appears: a) the Sleep/Wake button and the Volume down button (iPhone 7 and iPhone 7 Plus) or b) the Sleep/Wake button and the Home button (all other devices)

2) Reset Network Settings:
Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem:
Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.

4) Change to Google's DNS:
Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Backup and Restore the Device using iTunes. Try restoring as New first and testing it. If ok try restoring the backup (the backup could be corrupted).

https://support.apple.com/en-us/HT201252

9) Go to an Apple store for hardware evaluation. The Wi-Fi chip or the antenna could be defective.


User Tip:
https://discussions.apple.com/docs/DOC-9892

1 reply
Question marked as Best reply

Jun 10, 2017 7:30 PM in response to rayrayrod

Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down.


1) Restart you device. If a normal restart does not help, hold down these buttons at the same time for at least ten seconds, until the Apple logo appears: a) the Sleep/Wake button and the Volume down button (iPhone 7 and iPhone 7 Plus) or b) the Sleep/Wake button and the Home button (all other devices)

2) Reset Network Settings:
Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem:
Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.

4) Change to Google's DNS:
Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Backup and Restore the Device using iTunes. Try restoring as New first and testing it. If ok try restoring the backup (the backup could be corrupted).

https://support.apple.com/en-us/HT201252

9) Go to an Apple store for hardware evaluation. The Wi-Fi chip or the antenna could be defective.


User Tip:
https://discussions.apple.com/docs/DOC-9892

New iPad drops wifi. iOS 10.3.2

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