iPhone 7 has low volume with text and notification alerts but normal ringtone volume

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Level 1

8 points

iPhone 7 has low volume with text and notification alerts but normal ringtone volume

I just upgrade to iPhone7 plus from iPhone 6 Plus. The text and notification alerts are half the volume they used to be and are half the volume of actual ringtones on the same phone. I've been unable to find a separate volume control for this. There is only one slide bare that controls all alerts and ringtones. Was this lower text tone intentional, and if so, why? Is there a way to increase this text tone volume to the same as that of the ringtone? Thanks in advance.

Posted on Jun 12, 2017 1:58 PM

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Answer 1

ChrisJ4203

Level 10

236,363 points

Jun 12, 2017 2:00 PM in response to gac3888

There is no separate volume for Alerts. What troubleshooting have you tried? User troubleshooting includes restart, reset, restore from backup, restore to factory; testing after each step.

Restart your iPhone, iPad, or iPod touch - Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

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Answer 2

gac3888 Author

Level 1

8 points

Jun 12, 2017 2:03 PM in response to ChrisJ4203

I have tried all of the above. However the text tones are just at a lower volume than the ringtones. I have found this to be true with other iPhone 7 users that I know as well. Is this a new intentional feature? Or is it a bug that has plans for being fixed or is there just something I haven't tried?

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Answer 3

ChrisJ4203

Level 10

236,363 points

Jun 12, 2017 2:12 PM in response to gac3888

It is not an intentional feature, however I've not heard of anyone experiencing issues like this. I'm not sure this is a bug, since I'm not aware of others. So you are saying that you restored your device to factory, then without adding any additional content to the device, you have tested it and the volume is still a problem, or did you restore your backup?

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Answer 4

ChrisJ4203

Level 10

236,363 points

Jun 12, 2017 2:20 PM in response to gac3888

You signed in with your Apple ID where, for activation, or for an iCloud backup? If you restored to factory and did not add anything or use your backup and are still having issues with notification sounds, then make an appointment at the Genius Bar of the nearest Apple store and have it checked.

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Answer 5

gac3888 Author

Level 1

8 points

Jun 12, 2017 2:15 PM in response to ChrisJ4203

I reset to factory then signed in with my Apple ID and tested it

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