Blacklisted(?) iPhone 7 activation

Bought an iPhone 7, 32gb, model A1778 off Craigslist, turns out it had been stolen from an Apple store. Found this out when I took it in to an apple store for service because I couldn't activate the phone. Screen said Hello in a bunch of languages, I'd choose the language and region, I'd connect to wifi or iTunes and a few seconds later, bam, it would just give me a vague screen saying that my iPhone had "a problem," couldn't activate, and that I needed to talk to the carrier or Apple Care. No details beyond that, no way to use it as an iPod touch even as far as I can tell. All I could do is hit start over, same thing happened.


After finding out what it was, the store said I could keep it and use it after I offered to give it to them (since it was theirs to begin with), so I guess it's mine legally now. Problem is, they didn't remove the block on activation so I can't use it for anything more than an expensive paperweight. I think the genius didn't have the authority to take it off their blacklist or something.


The carrier has nothing to do with the block/blacklisting, since it was a display model and never was associated with a network (plus I checked the imei), so the block has to be from Apple.


Is there any way to have Apple unblock the iPhone so I can activate it? Carrier doesn't have anything against it so in theory it'd work as a normal phone after Apple stopped prohibiting me from activating it.


Any advice would be very appreciated.

Posted on Jun 12, 2017 9:57 PM

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7 replies

Sep 11, 2017 12:54 PM in response to baxman32189

* the carrier is the key


you need to follows the direction provided by sbermon , just because the device has never had a carrier before , doesn't mean it's unlocked. Device may be locked by carrier


you may need to restore to via iTunes and ensure your are prompted with " congratulations you device is now unlocked" for multi mode unlock or to activate it


if it is still not working / activating then it is in fact locked by a carrier

- Apple does not lock or backlist devices - only the carrier does

- if that is the case you'll need the carriers permission to unlock the device


Now if its activation lock thats a whole different story

Jun 12, 2017 10:38 PM in response to sberman

Yes, I used my own sim card with an employee at an AT&T store to try activation before I visited the Apple store. The phone was able to connect to the cell network with that sim. When I just tried it with my sim again to double check, it was able to use the cellular connection to start activating the phone, but a few seconds into the process, same as with wifi, the error screen came up. Because the phone was never used with a carrier (I'm assuming since it was a display model) I still believe that the carrier isn't the problem; the activation process is being halted as soon as it connects to the internet and (presumably) calls home to Apple. The result is identical with or without a sim.

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Blacklisted(?) iPhone 7 activation

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