User profile for user: Nepsites
Nepsites Author
User level: Level 1
4 points

Lightning cable does sync but does not charge

Hi to all iSheeps here! oopss sorry haha..


I am apple products user for about 8 years. Currently owning macbook pro late 2015 and iphone5, ipad mini2


my question is, i just bought a new genuine apple lightning cable for my iphone and ipad. at first there was no problem until i used the cable once to a different charger (specifically USB cig charger on my car). from that time when i plug it to my original apple charger my iphone and ipad doesnt accept it anymore. But, when i use it to my macbook pro it does transfer data and sync but doesnt charge. all my devices are up to date.


please help.. thank you.



JP

iPhone 5s

Posted on Jun 13, 2017 6:23 AM

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3 replies
User profile for user: sterling r
sterling r
User level: Community Specialist

Jun 13, 2017 6:32 PM in response to Nepsites

Hey, Nepsites!


Thanks for using the Apple Support Communities. In your post, you explain that you bought a brand new, Apple-ceritifed charging cable for your iPhone and iPad. After using it in your car with an adapter, you are no longer able to charge your iPhone or iPad with it (but it will still transfer data). I'd be happy to help!


My recommendation is to utilize the following article to help isolate and troubleshoot your charging issue: If your iPhone, iPad, or iPod touch won't charge . If you continue to have trouble after going through that article, the next step would be to get in touch with Apple Support directly. They can be reached here: Contact Apple Support .


Cheers!
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Lightning cable does sync but does not charge

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