Panic report - NMIPI for spinlock acquisition timeout

EtreCheck version: 3.4 (420)

Report generated 2017-06-15 13:42:49

Download EtreCheck from https://etrecheck.com

Runtime: 1:43

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is restarting

Hardware Information:ⓘ

MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,2

1 2,9 GHz Intel Core i5 (i5-6267U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

4 GB LPDDR3 2133 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 10

Video Information:ⓘ

Intel Iris Graphics 550 - VRAM: 1536 MB

Color LCD 2880 x 1800

DELL U2515H 2560 x 1440 @ 59 Hz

Disk Information:ⓘ

Disk Information:ⓘ

APPLE SSD AP0256J disk0: (251 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [CoreStorage Container]: 250.04 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information:ⓘ

USB30Bus

Apple Inc. iBridge

USB31Bus

USB31Bus

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0

Virtual disks:ⓘ

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 249.68 GB (203.31 GB free)

Physical disk: disk0s2 250.04 GB Online

System Software:ⓘ

macOS Sierra 10.12.5 (16F73) - Time since boot: less than an hour

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Application Support/Citrix Receiver

[not loaded] com.citrix.kext.gusb (12.4.0 - SDK 10.9) [Lookup]

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 186 Apple tasks

[running] 89 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 41 Apple tasks

[loaded] 165 Apple tasks

[running] 110 Apple tasks

Launch Agents:ⓘ

[loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d10bd3ad - installed 2017-01-20) [Lookup]

[running] com.citrix.ReceiverHelper.plist (? bbfad3f1 7e1c3222 - installed 2017-01-20) [Lookup]

[running] com.citrix.ServiceRecords.plist (? 8e6543d 27768e09 - installed 2017-01-20) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-29) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 54abaa2d be93c7fb - installed 2017-04-21) [Lookup]

Launch Daemons:ⓘ

[running] com.cisco.anyconnect.vpnagentd.plist (? a7cbca7 f06da6e6 - installed 2016-08-01) [Lookup]

[loaded] com.citrix.ctxusbd.plist (? 44dc9c9f 7c15dcb9 - installed 2016-11-09) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-04-18) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-05-10) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-04-09) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-04-21) [Lookup]

User Launch Agents:ⓘ

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-06-14) [Lookup]

[running] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-06-15) [Lookup]

User Login Items:ⓘ

iTunesHelper Application (Apple, Inc. - installed 2017-05-16)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Skype Application

(/Applications/Skype.app)

Dropbox Application

(/Applications/Dropbox.app)

Internet Plug-ins:ⓘ

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

CitrixICAClientPlugIn: 12.4.0 (installed 2017-01-20) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-06-14)

npTemWebRTCPlugin: TemWebRTCPlugin_x86_64 0.8.876 (installed 2016-08-02) [Lookup]

JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-04-21) Check version

o1dbrowserplugin: 5.41.3.0 (installed 2017-01-20) [Lookup]

3rd Party Preference Panes:ⓘ

Java (installed 2017-03-15) [Lookup]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

30% TMHelperAgent

19% mdworker

6% WindowServer

6% trustd

2% kernel_task

Top Processes by Memory:ⓘ

660 MB kernel_task

204 MB Skype

176 MB Dropbox

71 MB WindowServer

46 MB garcon

Top Processes by Network Use:ⓘ

Input Output Process name

117 KB 53 KB Skype

93 KB 19 KB Dropbox

4 KB 60 KB biometrickitd

37 KB 10 KB kernel_task

25 KB 15 KB mDNSResponder

Top Processes by Energy Use:ⓘ

8.12 WindowServer

1.02 opendirectoryd

0.42 Dropbox

0.24 Skype

Virtual Memory Information:ⓘ

5.34 GB Available RAM

1.96 GB Free RAM

2.66 GB Used RAM

3.38 GB Cached files

0 B Swap Used

Software installs:ⓘ

Microsoft Remote Desktop: 8.0.27287 (installed 2017-05-26)

Install information may not be complete.

Diagnostics Information:ⓘ

2017-06-15 12:00:22 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions: None

2017-06-14 13:52:16 EmbeddedOSInstallService High CPU use [Open] [Details]

Files deleted by EtreCheck:ⓘ

2017-06-15 13:29:14 - /Library/LaunchAgents/com.cisco.anyconnect.gui.plist - Unknown

Again :-(

*** Panic Report ***

Panic(CPU 2): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff8025f5ac40, spinlock owner: 0xffffff8025c824e8, current_thread: 0xffffff8025c824e8, spinlock_owner_cpu: 0x2

RAX: 0x00000000ffffffff, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000040

RSP: 0xffffff912d283ea0, RBP: 0xffffff912d283f60, RSI: 0x0000000000000000, RDI: 0xffffff8025f5ac00

R8: 0x0000000000000000, R9: 0xffffff912d283f84, R10: 0x0000000000000000, R11: 0xffffff80edcee058

R12: 0x0000000000000040, R13: 0xffffff8025f5ac00, R14: 0x0000000000000000, R15: 0x0000000000000000

RFL: 0x0000000000000282, RIP: 0xffffff800bf5cb81, CS: 0x0000000000000008, SS: 0x0000000000000010

Backtrace (CPU 2), Frame : Return Address

0xffffff810dd0df70 : 0xffffff800bbfe6c1

0xffffff810dd0dfd0 : 0xffffff800ba9b759

0xffffff912d283f60 : 0xffffff800bf5d4e1

0xffffff912d283fb0 : 0xffffff800ba988f7

BSD process name corresponding to current thread: opendirectoryd

Mac OS version:

16F73

Kernel version:

Darwin Kernel Version 16.6.0: Fri Apr 14 16:21:16 PDT 2017; root:xnu-3789.60.24~6/RELEASE_X86_64

Kernel UUID: FB2170A8-257D-3C64-B14D-BC06CC94E34C

Kernel slide: 0x000000000b800000

Kernel text base: 0xffffff800ba00000

__HIB text base: 0xffffff800b900000

System model name: MacBookPro13,2 (Mac-66E35819EE2D0D05)

System uptime in nanoseconds: 9937037136023

last loaded kext at 31963904568: com.apple.filesystems.smbfs 3.1.2 (addr 0xffffff7f8c803000, size 425984)

last unloaded kext at 241768176548: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f8e9e6000, size 8192)

loaded kexts:

com.apple.filesystems.smbfs 3.1.2

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AppleHIDALSService 1

com.apple.driver.AppleHSBluetoothDriver 114

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.23.17

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleGraphicsDevicePolicy 3.14.47

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleHDA 279.48

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 5.0.4f18

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelSKLGraphics 10.2.5

com.apple.driver.AppleHV 1

com.apple.driver.AppleEmbeddedOSSupportHost 1

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.5

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleBacklight 170.9.20

com.apple.driver.AppleMCCSControl 1.3.1

com.apple.driver.AppleIntelPCHPMC 1.1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.50.19

com.apple.driver.AppleTopCaseHIDEventDriver 114

com.apple.driver.AirPort.Brcm4360 1150.10.1a2

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.driver.usb.AppleUSBiBridge 1.0

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.IOBluetoothHIDDriver 5.0.4f18

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOBluetoothHostControllerUARTTransport 5.0.4f18

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18

com.apple.iokit.IOBluetoothFamily 5.0.4f18

com.apple.iokit.IOSurface 159.7

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSSE 1.0

com.apple.driver.AppleGraphicsControl 3.14.47

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.AppleGraphicsDeviceControl 3.14.47

com.apple.iokit.IOAcceleratorFamily2 311.13

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 516.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 515.3

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.driver.CoreStorage 540.30.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleHIDKeyboard 199

com.apple.driver.AppleMultitouchDriver 368.16

com.apple.driver.AppleInputDeviceSupport 76.7

com.apple.driver.AppleHSSPIHIDDriver 49

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleHPM 3.0.9

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleThunderboltNHI 4.5.4

com.apple.iokit.IOThunderboltFamily 6.5.7

com.apple.driver.AppleHSSPISupport 49

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

panic(cpu 3 caller 0xffffff800bf585f0): "Spinlock acquisition timed out: lock=0xffffff8025f5ac40, lock owner thread=0xffffff8025c824e8, current_thread: 0xffffff8020561498, lock owner active on CPU 0x2, current owner: 0xffffff8025c824e8"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.60.24/os fmk/i386/locks_i386.c:427

Backtrace (CPU 3), Frame : Return Address

0xffffff911937b850 : 0xffffff800baea53c

0xffffff911937b8d0 : 0xffffff800bf585f0

0xffffff911937b910 : 0xffffff800bfd34a8

0xffffff911937b960 : 0xffffff800bfd3150

0xffffff911937b990 : 0xffffff800be6ce0d

0xffffff911937bc10 : 0xffffff800be5a037

0xffffff911937bc60 : 0xffffff800be5ba25

0xffffff911937bdb0 : 0xffffff800bdb28c2

0xffffff911937bde0 : 0xffffff800bd89349

0xffffff911937be70 : 0xffffff800bd7eaf9

0xffffff911937bf20 : 0xffffff800bd7d249

0xffffff911937bfb0 : 0xffffff800ba988f7

BSD process name corresponding to current thread: kernel_task

Model: MacBookPro13,2, BootROM MBP132.0226.B22, 2 processors, Intel Core i5, 2,9 GHz, 8 GB, SMC 2.37f20

Graphics: Intel Iris Graphics 550, Intel Iris Graphics 550, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445364533303445422D45474347202020

Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445364533303445422D45474347202020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x157), Broadcom BCM43xx 1.0 (7.21.171.126.1a2)

Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: iBridge

Thunderbolt Bus: MacBook Pro, Apple Inc., 15.14

Thunderbolt Bus: MacBook Pro, Apple Inc., 15.14

The computer is connected to an Active Directory.

The VPN (Cisco AnyConnect) is used when the employee is outside the company network. This setup works fine with 50+ other Apple computers, 3 of them being the exact same model.

Thank you for your reply.

You say these sort of things should not happen. Does that mean the computer has a hardware defect and needs to be send for repair?