Notes app not responding

Question

Notes app not responding

No idea why. I've trashed the 'container.plist', but it still won't open.

I ran Etre Check, here is the diagnosis... can anyone out there help? Thx

Diagnostics Information: ⓘ

Jun 15, 2017, 05:40:22 PM ~/Library/Logs/DiagnosticReports/Notes_2017-06-15-174022_[redacted].crash

com.apple.Notes - /Applications/Notes.app/Contents/MacOS/Notes

Jun 15, 2017, 05:35:56 PM ~/Library/Logs/DiagnosticReports/Notes_2017-06-15-173556_[redacted].crash

Jun 15, 2017, 04:56:49 PM ~/Library/Logs/DiagnosticReports/Notes_2017-06-15-165649_[redacted].crash

Jun 15, 2017, 04:55:12 PM ~/Library/Logs/DiagnosticReports/Notes_2017-06-15-165512_[redacted].crash

Jun 15, 2017, 04:55:08 PM ~/Library/Logs/DiagnosticReports/Notes_2017-06-15-165508_[redacted].crash

Jun 15, 2017, 04:49:22 PM ~/Library/Logs/DiagnosticReports/Notes_2017-06-15-164922_[redacted].crash

Jun 15, 2017, 04:49:11 PM ~/Library/Logs/DiagnosticReports/Notes_2017-06-15-164911_[redacted].crash

Jun 15, 2017, 04:44:21 PM Self test - passed

Jun 15, 2017, 04:42:30 PM ~/Library/Logs/DiagnosticReports/Notes_2017-06-15-164230_[redacted].crash

Jun 15, 2017, 04:39:41 PM ~/Library/Logs/DiagnosticReports/Notes_2017-06-15-163941_[redacted].crash

Jun 15, 2017, 04:35:01 PM ~/Library/Logs/DiagnosticReports/Notes_2017-06-15-163501_[redacted].crash

Jun 15, 2017, 04:31:09 PM ~/Library/Logs/DiagnosticReports/Notes_2017-06-15-163109_[redacted].crash

Jun 15, 2017, 04:30:30 PM ~/Library/Logs/DiagnosticReports/Notes_2017-06-15-163030_[redacted].crash

Jun 15, 2017, 04:29:21 PM ~/Library/Logs/DiagnosticReports/Notes_2017-06-15-162921_[redacted].crash

Jun 15, 2017, 04:29:12 PM ~/Library/Logs/DiagnosticReports/Notes_2017-06-15-162912_[redacted].crash

Jun 15, 2017, 04:28:54 PM ~/Library/Logs/DiagnosticReports/Notes_2017-06-15-162854_[redacted].crash

Jun 15, 2017, 04:28:49 PM ~/Library/Logs/DiagnosticReports/Notes_2017-06-15-162849_[redacted].crash

Jun 15, 2017, 01:15:39 PM ~/Library/Logs/DiagnosticReports/Messages_2017-06-15-131539_[redacted].crash

/Applications/Messages.app/Contents/MacOS/Messages

Jun 14, 2017, 04:13:25 PM /Library/Logs/DiagnosticReports/soagent_2017-06-14-161325_[redacted].cpu_resour ce.diag [Details]

/System/Library/PrivateFrameworks/MessagesKit.framework/Versions/A/Resources/so agent.app/Contents/MacOS/soagent

Date/Time: 2017-06-14 16:10:59.065625 +0200

OS Version: Mac OS X 10.12.5 (Build 16F73)

Architecture: x86_64

Report Version: 19

Command: soagent

Path: /System/Library/PrivateFrameworks/MessagesKit.framework/Versions/A/Resources/so agent.app/Contents/MacOS/soagent

Version: 7.0 (5500)

Build Version: 1

Project Name: Messages

Source Version: 601016001000000

Parent: launchd [1]

PID: 10097

Event: cpu usage

CPU: 90s cpu time over 129 seconds (70% cpu average), exceeding limit of 50% cpu over 180 seconds

Duration: 128.80s

Steps: 162

Hardware model: iMac12,1

Active cpus: 4

iMac, macOS Sierra (10.12.4), null

Posted on Jun 15, 2017 9:02 AM

Reply

Answer 1

tygb

Level 9

65,010 points

Jun 16, 2017 1:41 AM in response to Kester Lovelace

You have deleted containers.plist by mistake , it doesn't mean your notes will be lost forever they are on server , once you clean the HD and reinstall the operating system ( first of all take back up of all data ) .

An article : macOS Sierra: Erase and reinstall macOS

As sometimes , if my system files are corrupted I generally submit my system to apple authorised service centre , and after successful installation , when notes app is configured they come back easily from the server .

A general article to be read : Notes for Mac: Set up your notes accounts

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Answer 2

Jun 16, 2017 1:46 AM in response to tygb

I deleted the containers.plist deliberately, as I read elsewhere that this could solve the problem. In any case, when I click on the app, even though it doesn't open, a new containers.plist appears in the Containers/com.apple.notes folder.

I can access my Notes on iCloud.com, as well as on my tablet and smartphone, so I know that's nothing's lost.

So, is the only solution to erase and reinstall Mac OS?

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Answer 3

tygb

Level 9

65,010 points

Jun 16, 2017 3:03 AM in response to Kester Lovelace

So , you can see the notes data on iCloud.com by using your smart phone and on tablet it means the data is on the server but what about your Mac you can't open the notes application from here , so the notes application is corrupted its better to take back up of your data , clean the HD and reinstall the OS and your system will work as new .

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