You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I bought an apple watch second hand. I do not know the owner and now I'm trying to pair and use. This is the message I'm getting. Can you help?

User uploaded file

User uploaded file

Posted on Jun 15, 2017 9:03 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 16, 2017 12:44 AM

Hi


Activation Lock prevents unauthorised use of Apple Watch if it is lost or stolen.


To be able to pair the Apple Watch to your own iPhone, you would need the previous owner (who may not be the seller) to either enter their Apple ID and password on your iPhone or to turn the feature off via https://www.icloud.com/ (by signing in with their Apple ID > Find My iPhone > All Devices, then select the Apple Watch > Erase Apple Watch > Next until erased > click X next to the watch).


If you cannot arrange for the previous owner to do this, you should return the watch for a refund.


You will not otherwise be able to use the watch.


There is no way around this security feature.


More information:

About Activation Lock on your Apple Watch - Apple Support

1 reply
Question marked as Top-ranking reply

Jun 16, 2017 12:44 AM in response to Leocox99

Hi


Activation Lock prevents unauthorised use of Apple Watch if it is lost or stolen.


To be able to pair the Apple Watch to your own iPhone, you would need the previous owner (who may not be the seller) to either enter their Apple ID and password on your iPhone or to turn the feature off via https://www.icloud.com/ (by signing in with their Apple ID > Find My iPhone > All Devices, then select the Apple Watch > Erase Apple Watch > Next until erased > click X next to the watch).


If you cannot arrange for the previous owner to do this, you should return the watch for a refund.


You will not otherwise be able to use the watch.


There is no way around this security feature.


More information:

About Activation Lock on your Apple Watch - Apple Support

I bought an apple watch second hand. I do not know the owner and now I'm trying to pair and use. This is the message I'm getting. Can you help?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.