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I've been locked out of my icloud email due to the new app specific password update, but I have a Samsung phone

I've been locked out of my icloud email due to the new app specific password update, but I have a Samsung phone, so I can't follow the instructions for setting up two factor authentication. It's my main email account and I need it. What can I do?

Posted on Jun 16, 2017 4:51 AM

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Posted on Jun 24, 2017 12:56 AM

Just to clarify the situation:


If you are using a non-Apple app to access your email or other facilities, you are now required to use an 'app-specific' password in place of your normal iCloud password. In order to do this you need to set up two-factor authentication for your Apple ID, and for this you need to have either a Mac running El Capitan or above, or an iOS device running iOS9 or above.


https://support.apple.com/HT204915

https://support.apple.com/HT204397


If you are unable to set up two-factor authentication you should set up 2-step verification and use that to create an app-specific password. Go to http://appleid/apple.com , select 'Password and Security'; click 'Generate an App-Specific Password' and follow the instructions. Once you have the password, copy it and paste it into the password field in the application instead of your usual iCloud password. You should also keep a note of it (though you can generate a new one if required).


https://support.apple.com/kb/HT204152


You will need to nominate a 'trusted device' - any phone capable of receiving SMS messages. There will be a 2-day wait before you can complete the process.


(A particular caveat (about 2-step only) - you will be issued with a 'Recovery Key' in case you lose your 'trusted device'. Make sure to write this down and keep it in a safe place; if you lose both it and your trusted device you will be permanently locked out of your ID. You'd be surprised at the number of people who've posted here that they've got themselves into just that position.)


Incidentally, Mail on Snow Leopard and earlier is not recognized as an Apple application because it's pre-iCloud and doesn't have the necessary facilities, so it will be necessary to obtain an app-specific password for that.

12 replies
Question marked as Best reply

Jun 24, 2017 12:56 AM in response to ctalley316

Just to clarify the situation:


If you are using a non-Apple app to access your email or other facilities, you are now required to use an 'app-specific' password in place of your normal iCloud password. In order to do this you need to set up two-factor authentication for your Apple ID, and for this you need to have either a Mac running El Capitan or above, or an iOS device running iOS9 or above.


https://support.apple.com/HT204915

https://support.apple.com/HT204397


If you are unable to set up two-factor authentication you should set up 2-step verification and use that to create an app-specific password. Go to http://appleid/apple.com , select 'Password and Security'; click 'Generate an App-Specific Password' and follow the instructions. Once you have the password, copy it and paste it into the password field in the application instead of your usual iCloud password. You should also keep a note of it (though you can generate a new one if required).


https://support.apple.com/kb/HT204152


You will need to nominate a 'trusted device' - any phone capable of receiving SMS messages. There will be a 2-day wait before you can complete the process.


(A particular caveat (about 2-step only) - you will be issued with a 'Recovery Key' in case you lose your 'trusted device'. Make sure to write this down and keep it in a safe place; if you lose both it and your trusted device you will be permanently locked out of your ID. You'd be surprised at the number of people who've posted here that they've got themselves into just that position.)


Incidentally, Mail on Snow Leopard and earlier is not recognized as an Apple application because it's pre-iCloud and doesn't have the necessary facilities, so it will be necessary to obtain an app-specific password for that.

Jun 23, 2017 9:12 PM in response to Amellllia

This two factor authentication crap drives me fricken nuts!!


Okay, you have to have at least one Apple device to use two-factor. If you don't, you have to use their two-step verification. You have to enable two-factor authentication on your Apple device, and then log into the AppleID site and you will see a choice in there for generating a password. Yes, you have to use their long-*** made up password.


Hope this helps!

Jun 24, 2017 1:01 AM in response to andrewkc1969

andrewkc1969 wrote:


Yes, you have to use their long-*** made up password.


Unless you are regularly signing out of the app in question, typing that password in one time is not exactly a difficult thing to do. We used to have to use App-specific passwords to sign into Messages and FaceTime. I think I had to type them in once in all the years it was required. Not exactly a hardship, considering that it is protecting the data that you would have a cow about if it was compromised....


GB

I've been locked out of my icloud email due to the new app specific password update, but I have a Samsung phone

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