itunes won't open

I downloaded iTunes but it won't open on my new Windows 10 Dell XPS laptop. I don't get any error messages but nothing happens when I try to launch iTunes. It seemed to install properly and all the files seem to be in place. I tried uninstalling and reinstalling but still no luck.

Windows 10

Posted on Jun 18, 2017 6:39 AM

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5 replies

Jun 20, 2017 6:46 AM in response to CostelloHenrietta

Try the following in turn until iTunes opens normally:


  • Locate the shortcut for iTunes, right-click on it, and select Run as administrator. Doing this once may fix certain launch issues.
  • Try holding ctrl+shift as you launch iTunes so it opens in safe-mode. Again doing this once may sometimes help.
  • Delete the iTunes shortcuts from the start menu, desktop, task bar, or similar, then repair iTunes from the programs and features control panel.
  • Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support and test the behaviour in a different user profile or with a different library. If the problem only exists in your profile it may be possible delete some of the iTunes preference files which it would seem that iTunes may be choking on.
  • See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice.
  • Or see the iTunes installers section and reinstall the last version that worked correctly for you.


tt2

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itunes won't open

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