Why won't Verizon SIM card work on new iPad Pro

Question

schub229 Author

Level 1

8 points

Why won't Verizon SIM card work on new iPad Pro

Is Verizon not part of new cellular service?

Posted on Jun 18, 2017 9:13 AM

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Answer 1

Jun 18, 2017 9:52 AM in response to schub229

You can use a Verizon SIM - iPad - View countries with supported LTE networks - Apple. Verizon is not a participant in the universal Apple SIM program, so you will need to get a Verizon SIM to use from Verizon and install it in the nano-SIM slot on the side (Apple SIM - Apple)

That is why even with the Apple embedded SIM, the iPad Pro includes an accessible SIM slot on the side. Also, if you use the embedded SIM with AT&T, the SIM will lock to AT&T so after that to switch carriers, you’d need to use the side SIM slot (AT&T locks the Apple SIM to their network, not the device itself).

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Answer 2

schub229 Author

Level 1

8 points

Jun 18, 2017 10:25 AM in response to Michael Black

Yes, Michael there is an option for the Verizon Sim card and I got it along with the new ipad pro on Friday.

Shipment 2

Ships: 1 business day

Delivers: Fri Jun 16 by Free 2 Business Day Shipping

10.5-inch iPad Pro Wi-Fi + Cellular 256GB - Gold

$879.00

AppleCare+ for iPad

$99.00

Smart Cover for 10.5‑inch iPad Pro - Flamingo

$49.00

Shipment 3

Ships: In Stock

Delivers: Thu Jun 15 by Free 2 Business Day Shipping

Verizon iPad nano-SIM Card (free)

The problem is as I was told by Verizon, not all the new ipad Pros are built to accept the Verizon Sim card-and this is what apple sent to the verizon IT support. I will not post here anymore, but thought if anyone else had this problem, they might like to know that this is definitely a problem.

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Answer 3

Jun 18, 2017 10:33 AM in response to schub229

Verizon is mistaken. The new iPad Pro, like all iPads, does not come in differing network compatible versions. There is one model, and it fully supports all of the listed LTE cellular data networks (GSM and CDMA based carriers) in that link I already posted. Assuming the SIM itself is not faulty, then Verizon is the issue, not the iPad Pro.

Verizon itself sells the exact same model that Apple sells.

iPad Pro - Technical Specifications - Apple

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Answer 4

schub229 Author

Level 1

8 points

Jun 18, 2017 9:53 AM in response to Michael Black

I hit a Verizon SIM card FROM Apple with my order and put it in tray, reset ipad x3 with Apple Support and Verizon. It connected to Verizon but would not show up in cellular carrier after multiple tries/deemed my Apple to be defective but can't seem to get a replacement after many hours of working with support.

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Answer 5

Jun 18, 2017 10:09 AM in response to schub229

When I look on the Apple online store ordering options, there is no option to include a Verizon SIM card with an iPad Pro and as far as I know, Apple has never offered that as an option with ordering iPad pro models?

Regardless, if you feel this is a warranty issue with your new device, then you need to deal with Apple. Users here on these forums cannot do anything about your pursuit of warranty claims with Apple.

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Answer 6

schub229 Author

Level 1

8 points

Jun 18, 2017 10:40 AM in response to Michael Black

I ordered the ipad pro online at Apple and it was THEY who had the option for me to order the Verizon Sim card right along with the ipad, etc. If Apple knew there was a problem , it was their fault for erroneously sending me the Verizon SIM card and instructing me to put it in the tray and it would work. I was on the phone with Apple Support twice and no one there said anything about this NOT working, so as I see it, it is NOT Verizon's problem, it's APPLE's. I was in touch with Verizon IT Support and they could see the SIM card when I opened the ipad, but under the Cellular Service, the SIM card would not show up, nor would Verizon appear with the list of all the other carriers. But it's water over the dam because it's being returned as I was sold a defective ipad-NOT able to work with Verizon. In all fairness, Apple should have something on their website instructing potential buyers that their new ipad PRO, just introduced, does NOT work with Verizon-even if they include the Verizon Sim card with the order.

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Answer 7

Jun 18, 2017 11:10 AM in response to schub229

I’m not arguing that you received a defective product and should be refunded or get a replacement. But a single defective iPad does NOT mean that all new iPad pros do not work with a Verizon SIM. That extrapolation from a single defective device is not logical.

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Answer 8

Esquared

Level 6

12,415 points

Jun 18, 2017 11:58 AM in response to schub229

schub229 wrote:

I did not say that all ipad pros will not work with the Verizon SIM.

But that is exactly what you said: "Apple should have something on their website instructing potential buyers that their new ipad PRO, just introduced, does NOT work with Verizon-even if they include the Verizon Sim card with the order."

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