Mac doesn't see photos on iPhone

Question

Mac doesn't see photos on iPhone

When I attach my iPhone SE to my mac, I can sync normally. But when I open iPhoto, it shows the iPhone is connected, but it says "No photos" I have hundreds of pictures there I would like to import. This is a newer iPhone, and previous ones worked normally. Why doesn't iPhoto see the pictures on my iPhone?

Update, when I attach the iPhone to my MacBook Pro, I confirm that I trust the computer, and it shows me the photos, which I can then import. I still want them on the desktop though.

iPhone SE, iOS 10.3.2, 64gb

Posted on Jun 18, 2017 7:48 PM

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Answer 1

Best reply

voxelisa

Level 1

13 points

Aug 14, 2017 8:25 AM in response to Jonathan Lyons

I had the same problem and solved it by resetting my iPhone 'trust settings.' Disconnect the phone from your iMac. Go to Settings > General > Reset > here select Reset Location & Privacy. Now reconnect to your iMac and select 'Trust' when your iPhone asks. All of my photos appeared after this.

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Answer 2

sberman

Level 10

263,495 points

Jun 18, 2017 9:23 PM in response to Jonathan Lyons

Import photos and videos from your iPhone, iPad, or iPod touch - Apple Support

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Answer 3

sberman

Level 10

263,495 points

Jun 18, 2017 8:17 PM in response to Jonathan Lyons

Jonathan Lyons wrote:

Why doesn't iPhoto see the pictures on my iPhone?

Perhaps because iPhoto has not been maintained by Apple since Photos was introduced in OS X Yosemite over two years ago.

What version of iTunes are you using?

What version of OS X (or hopefully MacOS) are you using?

What version of iOS are you using?

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Answer 4

Jun 20, 2017 7:31 AM in response to sberman

Instructions are great when things work normally. I can follow all those steps with my MacBook Pro and iPhone. But when I attach the iPhone to iMac, where I keep all my pictures, it doesn't work. I can see the iPhone icon so it's connected. I select the iPhone icon, but it doesn't show the pictures on the device. It reads "No Photos." The import buttons are greyed out, and unusable.

When syncing the phone to the Mac through iTunes, it shows a photos icon, so it is connected.

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Answer 5

sberman

Level 10

263,495 points

Jun 20, 2017 11:05 AM in response to Jonathan Lyons

Based on my experiences, I would suggest you make sure the iPhone is unlocked (so you can view the home screen) when you attach it to the iMac and have your iMac's Photos application open. I have found that when I attach my iPhone to the MacBook Pro and specifically wish to interact with the Photos app, many times I am prompted to unlock the iPhone.

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Answer 6

Nov 8, 2017 9:01 AM in response to voxelisa

this worked for me, thank you for posting solution.

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Answer 7

Jun 18, 2017 8:39 PM in response to sberman

Excuse me, I didn't update my terminology. PHOTOS doesn't see the pictures on my phone.

iTune 12.6.1.27

OSX 10.10.5

The latest iOS.

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