Magic Keyboard /w numpad connection issues on 2017 iMac

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Level 1

25 points

Magic Keyboard /w numpad connection issues on 2017 iMac

Hi,

my new iMac is running since friday (18,2 mid 27" model). I am more than happy with it! Except: Since the beginning I have experienced several times, that after a sidden time all keyboard inputs get laggy (or even are repeated multiple times). E.g. when typing any key like "r" --> rrrrrrrrrrrrrrrrr... (it runs until I disconnect the keyboard in the bluetooth menu). After reconnect its working fine until the next "error".

Lates macOS installed (10.12.5).

iMac, macOS Sierra (10.12.5)

Posted on Jun 19, 2017 2:56 PM

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Answer 1

chuck_3rd

Community Specialist

Jun 20, 2017 4:30 PM in response to sakaguchinet

Hi sakaguchinet,

I understand that your keyboard isn't functioning as expected. Here are some troubleshooting steps that I would start with when experiencing this issue.

If your Apple wireless mouse, keyboard, or trackpad aren‘t working as expected

Please let us know if the issue persists, and thank you for visiting Apple Support Communities.

Cheers.

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Answer 2

raina_b22

Community Specialist

Jun 21, 2017 10:20 AM in response to sakaguchinet

Hi sakaguchinet,

Thank you for the follow-up. Since you have gone through all of the steps in the article with the issue persisting, the best option would be to reach out to us via the link below for further assistance.

Contact Apple for support and service
Cheers.

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Answer 3

sakaguchinet Author

Level 1

25 points

Jun 20, 2017 9:55 PM in response to chuck_3rd

Dear Alex,

unfortunately these steps didn't work.

I guess its a drivers issue...

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