Magic Keyboard Media Buttons Not Working

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Magic Keyboard Media Buttons Not Working

I just updated my entire system to a 2017 MacBook Pro with Apple Magic Keyboard (with numeric keypad). Running most current iTunes as well (12.6.1.25), but the keyboard media buttons will not control iTunes playback. Volume keys work, as do the other various buttons, but Play, Skip Back/Forward do not work.

Anyone experiencing this or have a fix?

MacBook Pro TouchBar and Touch ID, macOS Sierra (10.12.5), Magic Keyboard w/ Numeric Track Pad

Posted on Jun 20, 2017 7:22 AM

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Answer 1

Best reply

MoonJ.

Community Specialist

Jun 21, 2017 4:31 PM in response to Ballhair

Hello,

I understand that your media playback buttons on your Magic Keyboard are not working. I'm happy to help with this.

Check out the troubleshooting for this sort of issue here:

macOS Sierra: If keys on your keyboard don’t work

If other keys don’t work

You may have accidentally set an option that changes how your keyboard operates.

Choose Apple menu > System Preferences, click Accessibility, then click Keyboard. Make sure Slow Keys is turned off. If Slow Keys is on, you must hold down a key longer than usual before it’s recognized.

Choose Apple menu > System Preferences, click Accessibility, then click Mouse & Trackpad. Make sure Mouse Keys is off. If Mouse Keys is on, pressing keys in the numeric keypad moves the pointer instead of entering numbers.

Choose Apple menu > System Preferences, click Keyboard, then click Input Sources. Select “Show Input menu in menu bar.” Open the Input menu, then make sure the correct keyboard layout is selected.

To see the keyboard layout, click Keyboard, then choose “Show keyboard and emoji viewers in menu bar.”

Thanks for using the Apple Support Communities. Cheers!

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