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Please can l Successfully open my iPhone 5 now to update it, the phone does not open

Please can l Successfully open my iPhone 5 now to update it. Anytime l use ******, the Apple ID, the phone does not open

I want to access my information.

<Email Edited by Host>

iPhone 5, iOS 9.3.4, serial number: DNQKM5EQFH19

Posted on Jun 21, 2017 5:45 AM

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Posted on Jun 21, 2017 5:57 AM

Exactly what are you doing and what is the error message you're getting?

It sounds like you've encountered Activation Lock. If that's the case, only the owner of the account used to lock the device can remove the lock.

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Please can l Successfully open my iPhone 5 now to update it, the phone does not open

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