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If your Apple Watch won't charge or it won't turn on

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Question: My apple watch 2 gets hot and drains battery

My watch seems to be charging OK, tried charging it on different chargers already....it gets hot on every charger. Once it reaches 100% I put it on, it keeps warm and drains the battery in less than 3 hours without major activity, HELP! Already tried setting it up from zero and restarting it.

Apple Watch Series 2, iOS 10.3.2

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Jun 22, 2017 11:34 AM in response to Jvanoordt In response to Jvanoordt

Hi


When charging your Apple Watch, be sure to follow Apple's safety and handling instructions (see the links below) and also note that it is normal for your watch, power adapter and charging cable to become warm (but not hot) when connected to power.



Battery life varies depending on use and other factors. Examples are detailed here:


http://www.apple.com/watch/battery.html


Apple's tips for maximising battery life on Apple Watch are detailed here:


http://www.apple.com/batteries/maximizing-performance/#watchtips


If your Apple Watch is experiencing significantly shorter battery life than Apple's examples suggest that you should expect, then the following steps may help, having previously resolved battery life issues for some users:

If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone (be sure to make a backup first):


Restart both your iPhone and your Apple Watch, turning both off together and then restarting your iPhone first:


Unpair and re-pair your watch:


Some users have previously experienced battery life issues in connection with using corporate profiles and/or Exchange Calendars. If you are using an Exchange Calendar, one or more of these steps may help:

  • Archive your Exchange Calendar for all items before today.
  • Remove / delete all old inbox messages relating to calendar invites (accept and decline notifications).
  • Create a rule in your Outlook Mail account that moves all future accept and decline replies, immediately upon receipt, into a separate mail folder that does not sync with your iPhone and Apple Watch.
  • Check your Exchange Calendar for errors.


Finally, it may help to:


Having tried the previous steps, if either issue persists, I suggest contacting Apple Support (remote diagnostics and/or mail-in service may be available, if required), making a Genius Bar reservation or visiting an Apple Authorised Service Provider for assistance, including - if recommended - to have your watch inspected and serviced:


Apple Watch Service Answer Center - Apple Support

Jun 22, 2017 11:34 AM

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Jun 25, 2017 3:32 PM in response to Jvanoordt In response to Jvanoordt

As the issues persist, I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance, including - if recommended - to have your watch inspected and serviced:


Apple Watch Service Answer Center - Apple Support

Jun 25, 2017 3:32 PM

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Question: My apple watch 2 gets hot and drains battery