Ai cannot read my ebooks in iBooks anymore.
I can open the book and see its cover and the pages but on the pages no letters to be seen. It happened all of a sudden. I have tried the most obvious options.
iPad Mini Wi-Fi, iOS 10.3.2
Hi everyone,
I have found a solution to my problem on my own.
My next step is to claim a refund for the cost of the book + GST. I hope it will not be too much of a pain to get my money back.
The same thing happened to me a few days ago; immediately after I purchased a new book. I don't know if it is related or coincidental but it is certainly frustrating as I read every day.
I've tried every possible thing I could think of and other suggestions from the internet. Nothing works.
Here's some of what I've tried to no avail:
1) Hard restart of my iPhone (e.g. pressing Home button and Off button at the same time)
2) Turn iPhone on and off
3) Remove all my books and re-download one or two
4) Make changes in Settings as suggested on the internet
5) Check the Apple website to see if they were doing maintenance on the iBooks app
6) Checked that my iOS version was up-to-date
7) Checked that my iBooks version was up-to-date
8) Ensure I had not accidentally turned off iBooks access to cellular data
9) Delete and re-install iBooks app
10) Check from time to time if the issue is resolved without me doing anything
11) Submit the issue to Apple (submitted on the 25th at 5 a.m. and waiting for a response)
On occasion after a hard restart, I can see the content of one book but never for my most recent purchase. I'm at a loss trying to figure out what is happening and how to resolve the issue.
The same problem, started after update ios 10.3.2 last week. Husband also the same problem. very annoying, because also purchased books arne not read, not the books that are downloaded through the I-book store. Is a damage post. So apple, like a solution for thid probleme that has arisen after your update. I can't solve
monique from Zutphen
The same problem here the both of us, tried everything but still cannot read a book. It started also after update 10.3.2.
apple support told me that pethaps it came because ee download a boom from bol.com!
We don not believe that, hope y
they comecwith a sollution soon
Hai,
only , the cause was not a book, but the update. Ik was just reading a book, nothong baught new en suddenly after the update were the page blank. Have by now been in contact with apple. Only solution is remove the ibooks app. Amd download it again. Tomme it works now, only by mij husband not yet. so go there today further....
I think a clarification is in order:
I deleted the iBook that did not work and did not re-download the problematic iBook. I am requesting a refund for the faulty iBook. I hope Apple will give the refund.
My other books now work without issue.
Problem appears to be caused that new update, all the books that have been purchased through the ibooks store, no longer wants to read. With the result that if you by the book at bol com have opened and then a book from the ibook store, including those no longer in to read.
competition between two organizations and the customer is the dupe. solution as yet only books from ibooks to read and books from bol com via the Kobo app....if there is a better solution?? Apple is working on, one says, but cane take some time
UPDATE: Apple has given me a full refund for the faulty iBook.
Although I stumbled on the solution on my own, I'm satisfied with the service provided by Apple and the positive outcome. I guess I'll have to buy the book I wanted in paperback... :-))) Cheers!
You can search this forum for similar questions. Some users resolved this issue by relaunching iBooks or restarting their device, but others had to delete then re-download the books.
thanks for your reply. I tried all your suggestions. to no avail. still at a loss. If you have found a solution let me know. I will do too.
The answer of apple is ********. It also happenes with a book from the ibooks store!!
No response from Apple. They said I would receive a response within 48 hours. It is now more like 72 hours.
deleted book, hard reset of ipad air2, reloaded book. same problem. hate to try reloading app and reinstalling 900+ books
Apple is aware of the issue and seems to have it resolved, which will be included in the next update.
No word when this will be.
Will be solved in iOS 11 (referring to my contact with Apple support today)
Cannot open ebooks. In iBook anymore
