Very Frequent "Not Responding"

Thanks, see below

-------------------------------

EtreCheck version: 3.4 (420)

Report generated 2017-06-23 11:18:04

Download EtreCheck from https://etrecheck.com

Runtime: 1:51

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.

Problem: Beachballing

Description:

Help! I've an iMac 27, late 2012 model with MacOS Sierra, Version 10.12.5, 8 GB memory with 1TB drive.

I'm plagued with system halts, apps that freeze (Safari, Outlook, Firefox, Adobe Acrobat, Excel, etc). The problem is so bad, I took this unit to Apple Reston, who kept it for two days (6/15 & 6/16), couldn't find anything wrong and even re-installed the OS. Total waste of time and I'm not too pleased with those so-called "experts".

I've tried that program Onyx to no avail.

My productivity has ground to a halt because of this problem.

It's so bad, that I can't even gracefully shut down. I actually have to pull the power plug to get my system to shut off, at times. I reboot, the apps may work for a few mins and the problem starts all over again.

Hardware Information:ⓘ

iMac (27-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,2

1 3.4 GHz Intel Core i7 (i7-3770) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Proxy: ProxyAutoConfig

Proxy: ProxyAutoDiscovery

Video Information:ⓘ

NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

iMac 2560 x 1440

Disk Information:ⓘ

APPLE HDD WDC WD10EALX-408EA0 disk1: (1 TB) (Rotational)

[Show SMART report]

EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk1s2) <not mounted> [CoreStorage Container]: 999.35 GB

Recovery HD (disk1s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

APPLE SSD SM128E disk0: (121.33 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 120.99 GB

Boot OS X (disk0s3 - Journaled HFS+) <not mounted> : 134 MB

USB Information:ⓘ

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

hub_device

Hewlett-Packard HP Color LaserJet Pro MFP M177fw

USB30Bus

Logitech USB Receiver

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Virtual disks:ⓘ

Macintosh HD (disk2 - Journaled HFS+) / [Startup]: 1.11 TB (650.43 GB free)

Physical disk: disk0s2 120.99 GB Online

Physical disk: disk1s2 999.35 GB Online

System Software:ⓘ

macOS Sierra 10.12.5 (16F73) - Time since boot: less than an hour

Gatekeeper:ⓘ

Mac App Store and identified developers

Clean up:ⓘ

com.adobe.ARM.[...].plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto

Executable not found!

~/Library/LaunchAgents/com.pia.pia_manager.plist

/usr/bin/open -a /Applications/Private Internet Access.app --args --startup

Executable not found!

2 orphan files found. [Clean up]

Kernel Extensions:ⓘ

/Applications/Boom 2.app

[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10) [Lookup]

/Applications/LaCie Desktop Manager.app

[not loaded] com.LaCie.ScsiType00 (1.2.13 - SDK 10.5) [Lookup]

[not loaded] com.jmicron.driver.jmPeripheralDevice (2.0.4) [Lookup]

[loaded] com.lacie.driver.LaCie_RemoteComms (1.0.1 - SDK 10.5) [Lookup]

[loaded] com.oxsemi.driver.OxsemiDeviceType00 (1.28.13 - SDK 10.5) [Lookup]

/Applications/Toast 14 Titanium/Toast Audio Assistant.app

[loaded] com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.7) [Lookup]

/Applications/Toast 14 Titanium/Toast Titanium.app

[not loaded] com.roxio.TDIXController (2.0) [Lookup]

/Applications/VMware Horizon View Client.app

[not loaded] com.vmware.kext.vmioplug.10.7.0 (10.7.0) [Lookup]

/Library/Application Support/LogMeIn/drivers

[loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Lookup]

~/Downloads/LCC Installer.app

[loaded] com.Logitech.Control Center.HID Driver (3.9.2 - SDK 10.8) [Lookup]

[loaded] com.Logitech.Unifying.HID Driver (1.3.3 - SDK 10.8) [Lookup]

System Launch Agents:ⓘ

[not loaded] 6 Apple tasks

[loaded] 180 Apple tasks

[running] 96 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 38 Apple tasks

[loaded] 178 Apple tasks

[running] 102 Apple tasks

Launch Agents:ⓘ

[running] com.Logitech.Control Center.Daemon.plist (Logitech Inc. - installed 2016-09-23) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae d15fecd0 - installed 2015-02-17) [Lookup]

[running] com.citrix.ReceiverHelper.plist (? 75b63b97 2af1b2e9 - installed 2015-02-17) [Lookup]

[running] com.citrix.ServiceRecords.plist (? 8e6543d 46427e19 - installed 2015-02-17) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]

[loaded] com.lacie.eventsactions.launcher.agent.plist (? ab5cb100 574c7872 - installed 2013-12-24) [Lookup]

[not loaded] com.logmein.logmeingui.plist (? c7e02357 72c18956 - installed 2013-12-24) [Lookup]

[not loaded] com.logmein.logmeinguiagent.plist (? de1db91 38ca5ad1 - installed 2013-12-24) [Lookup]

[not loaded] com.logmein.logmeinguiagentatlogin.plist (? f1ea1fb1 38ca5ad1 - installed 2013-12-24) [Lookup]

[running] com.mcafee.menulet.plist (McAfee, Inc. - installed 2016-09-19) [Lookup]

[running] com.mcafee.reporter.plist (McAfee, Inc. - installed 2016-09-19) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 5509d0d0 be93c7fb - installed 2017-05-05) [Lookup]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 77ec3a65 - installed 2017-04-26) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-04-17) [Lookup]

[failed] com.lacie.desktopmanager.service.plist (? 834bd905 22924fa2 - installed 2013-12-24) [Lookup]

[not loaded] com.logmein.logmeinblanker.plist (? faf8edfe de64ae33 - installed 2013-12-24) [Lookup]

[not loaded] com.logmein.logmeinserver.plist (? e738bb70 9d9d499c - installed 2013-12-24) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-06-15) [Lookup]

[running] com.mcafee.cspd.plist (McAfee, Inc. - installed 2016-03-15) [Lookup]

[not loaded] com.mcafee.ssm.ScanFactory.plist (? 0 ? - installed 2016-07-26) [Lookup]

[not loaded] com.mcafee.ssm.ScanManager.plist (? 0 ? - installed 2016-07-26) [Lookup]

[running] com.mcafee.virusscan.fmpd.plist (McAfee, Inc. - installed 2016-03-29) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-05-25) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-07-09) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]

[loaded] com.symantec.NWPService.plist (Symantec - installed 2017-05-04) [Lookup]

[running] uk.co.canimaansoftware.ClamXavHelper.plist (Mark Allan - installed 2017-03-17) [Lookup]

[loaded] uk.co.canimaansoftware.ClamXavHelperUpdater.plist (Mark Allan - installed 2017-06-17) [Lookup]

User Launch Agents:ⓘ

[failed] com.adobe.ARM.[...].plist (? 560d19c8 0 - installed 2014-04-19) [Lookup] - /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!

[running] com.amazon.music.plist (? 7c73c27a f89b883 - installed 2016-02-08) [Lookup]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-05-08) [Lookup]

[failed] com.pia.pia_manager.plist (? 96c13967 0 - installed 2016-10-25) [Lookup] - /Applications/Private Internet Access.app: Executable not found!

[loaded] com.valvesoftware.steamclean.plist (? 8bd7a801 a9524458 - installed 2016-10-17) [Lookup]

[loaded] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (Mark Allan - installed 2017-06-17) [Lookup]

[loaded] uk.co.canimaansoftware.clamxav.freshclam.plist (Mark Allan - installed 2017-06-14) [Lookup]

User Login Items:ⓘ

iTunesHelper Application (Apple, Inc. - installed 2017-05-16)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

LDMStatusItem Application - Hidden (? 0 - installed 2013-12-24)

(/Applications/LaCie Desktop Manager.app/Contents/MacOS/LDMStatusItem.app)

ClamXav Sentry Application - Hidden

(/Applications/ClamXav 2.app/Contents/Resources/ClamXav Sentry.app)

McAfee Internet Security Application - Hidden

(/Applications/McAfee LiveSafe - Internet Security.app)

AdobeResourceSynchronizer Application - Hidden

(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)

MacGameStore Helper Application

(~/Library/Application Support/MacGameStore.com/Helper/MacGameStore Helper.app)

VerizonUpdateCenter Application - Hidden

(/Applications/VerizonUpdateCenter.app)

Internet Plug-ins:ⓘ

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

AdobePDFViewerNPAPI: 17.009.20044 (installed 2017-04-11) [Lookup]

FlashPlayer-10.6: 25.0.0.171 (installed 2017-05-17) [Lookup]

Silverlight: 5.1.41212.0 (installed 2016-01-17) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-04-28)

Flash Player: 25.0.0.171 (installed 2017-05-17) Outdated! Update

CitrixICAClientPlugIn: 11.9.0 (installed 2014-11-18) [Lookup]

SiteAdvisor: 2.0 (installed 2015-03-30) [Lookup]

AdobePDFViewer: 17.009.20044 (installed 2017-04-11) [Lookup]

SharePointBrowserPlugin: 14.3.9 (installed 2013-12-12) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-05-05) Check version

User internet Plug-ins:ⓘ

WebEx64: 1.1.0 (installed 2017-02-10) [Lookup]

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]

FreeConferenceCallPlugin: FreeConferenceCallPlugin_x86_64 1.2.8 (installed 2017-03-24) [Lookup]

Picasa: 1.0 (installed 2011-03-28) [Lookup]

Safari Extensions:ⓘ

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-04-25)

[enabled] SiteAdvisor - McAfee - http://www.siteadvisor.com (installed 2016-06-27)

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-23)

[enabled] Pins Extension - Fabio Russo - http://pinsapp.com (installed 2016-04-11)

[enabled] Honey - Honey Science Corporation - https://www.joinhoney.com (installed 2017-03-12)

3rd Party Preference Panes:ⓘ

Flash Player (installed 2017-04-26) [Lookup]

Java (installed 2017-05-05) [Lookup]

Logitech Control Center (installed 2016-09-23) [Lookup]

Printopia (installed 2016-08-09) [Lookup]

Time Machine:ⓘ

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 1.11 TB Disk used: 461.40 GB

Destinations:

0 [Local]

Total size: 3.00 TB

Total number of backups: 162

Oldest backup: 12/24/13, 5:26 PM

Last backup: 6/23/17, 6:47 AM

Size of backup disk: Adequate

Backup size 3.00 TB > (Disk used 461.40 GB X 3)

Top Processes by CPU:ⓘ

4% Safari

3% kernel_task

3% WindowServer

2% helpd

2% cfprefsd

Top Processes by Memory:ⓘ

778 MB firefox

752 MB kernel_task

635 MB Safari

265 MB Microsoft Outlook

193 MB com.apple.WebKit.WebContent

Top Processes by Network Use:ⓘ

Input Output Process name

235 KB 8 KB Safari

5 KB 30 KB assistantd

11 KB 19 KB firefox

26 KB 1 KB VerizonUpdateCenter

12 KB 15 KB mDNSResponder

Top Processes by Energy Use:ⓘ

5.20 WindowServer

4.52 firefox

1.64 VShieldScanner

0.94 ClamXav Sentry

Virtual Memory Information:ⓘ

2.62 GB Available RAM

59 MB Free RAM

5.38 GB Used RAM

2.56 GB Cached files

0 B Swap Used

Software installs:ⓘ

Microsoft AutoUpdate: (installed 2017-05-25)

Microsoft PowerPoint for Mac: (installed 2017-05-25)

Microsoft Outlook for Mac: (installed 2017-05-25)

Microsoft Excel for Mac: (installed 2017-05-25)

Microsoft OneNote for Mac: (installed 2017-05-25)

Microsoft Word for Mac: (installed 2017-05-25)

Microsoft Remote Desktop: 8.0.27287 (installed 2017-06-13)

Microsoft Remote Desktop: 8.0.27310 (installed 2017-06-17)

Install information may not be complete.

Diagnostics Information:ⓘ

2017-06-23 11:13:00 Last shutdown cause: 3 - Hard shutdown

2017-06-23 11:02:31 Microsoft Word.app Hang [Open]

2017-06-23 10:31:20 Adobe Acrobat Reader DC.app Hang [Open]

2017-06-23 10:31:20 Firefox.app Hang [Open]

2017-06-23 10:12:08 Microsoft Outlook.app Hang [Open]

Thanks for the quick turn around! I'll take a close look at your recommendations, find those orphan and plugins as you suggest.

RE AV, I'm very concerned about getting hit with Malware and ransomware and you state Mac OS updates prevent and defend against those threats? If so, then I'll remove the AV software as you suggest.

You said restart in Safe Mode? How do you do that?

Thanks! Vince.

How do I know if Safe Mode is activated? I held down the shift key for the entire restart period, but I don't see any discernable difference in the appearance of the desktop nor in features, etc.

Thanks, Vince.