unknown software update popup keeps appearing on my MacBook Pro and I cannot close it. Is it legit?

Okay, I sent this back privately, but thought those here might want to know.

It looks like this is associated with some Logitech presentation software (LogiPresentation). That was installed, and the colors in that window match the color scheme of the installer:

...as well as the color scheme of the page for the Logitech Spotlight pointer:

I recommend checking with Logitech just to make absolutely sure, but I didn't see anything malicious on the Mac in question.

If anyone from Logitech should ever chance across this, you should be ashamed at creating such a generic, unattributable software update window! In this day and age of malware, adware and other security concerns, such a window is extremely shady, and I'd never recommend that anyone click on a window like that. Suspicion in this case may not have been necessary, but was 100% appropriate!

No, that is very not legit. In a few minutes I guarantee someone is going to suggest using EtreCheck or something but I’d recommend downloading Malwarebytes from https://www.malwarebytes.com/mac/ and running a scan as a first step. Then remove everything that is says to remove and restart your computer. Then tell me if your problem is resolved.

That does look highly suspicious, but it's not something I've ever seen before.

If you download Malwarebytes, as Fin N suggests, and it doesn't detect anything, choose Contact Support from the Help menu within Malwarebytes, and include that screenshot and a reference to this discussion in your e-mail. I'll take a look at the information included and let you know what I find.

jmsakoianjr wrote:

Hi Fin and Thomas, Thanks gentlemen. I ran Malwarebytes and unfortunately the problem did not go away. I'll send to their support and let you know what I find out. Thanks again.

Sounds good, I'll keep an eye out for the support ticket.

Yeah, a developer should not assume that people will somehow know what their color scheme is, especially for something like this where you're probably never seeing that color scheme.

This really should have been an official notification, in the Notification Center, that clearly explained what program needed an update.

No problem, happy to help. Let me know if you get it resoved 🙂

I'm glad I could help! And I'm glad it wasn't some new threat of some kind, as I had initially feared it was.