Hi,
A Safe Mode boot deletes system caches that might help for Recovery mode.
Shut down your Mac while holding down the power button until the screen goes black.
Wait 10 seconds then follow these instructions.
To start up in safe mode:
- Start or restart your Mac, then immediately press and hold the Shift key. The white Apple logo appears on your display. If you don't see the Apple logo, learn what to do.
- Release the shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.
To leave safe mode, restart your Mac without pressing any keys during startup.
Then try macOS Recovery.
macOS Recovery requires an internet connection preferably high speed broadband. The longest macOS Recovery should take is about 45 minutes to an hour tops.