Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMac OS Reinstall - Permission denied

Hello!


I've got a new iMac for work and I did the mistake to log-in with my personal apple ID and it started copying all my personal data, while I only wanted work related files on this device. That is why I've decided to find a way to somehow reinstall my OS and take it to it's factory settings.


I've found this OPTION+COMMAND+R holding method while restarting. At first, I've got an error on that screen where the globe is spinning. I've somehow managed to get over that and now if I am trying to reinstall the OS I am getting a "The operation couldn't be completed. Permission denied". No matter what I do, I end up back on this screen and I can't do anything from here.


I am not a programmer or a OS expert. Anybody having any solution for this?


Thanks in advance!

User uploaded file

User uploaded file

iMac with Retina 5K display

Posted on Jun 27, 2017 1:33 AM

Reply
Question marked as Best reply

Posted on Jun 27, 2017 2:57 AM

You are trying to install the OS on the wrong volume. Install on the frist outdented item in the Disk Utility sidebar.

How to reinstall macOS - Apple Support

3 replies

iMac OS Reinstall - Permission denied

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.