iMac OS Reinstall - Permission denied

Hello!


I've got a new iMac for work and I did the mistake to log-in with my personal apple ID and it started copying all my personal data, while I only wanted work related files on this device. That is why I've decided to find a way to somehow reinstall my OS and take it to it's factory settings.


I've found this OPTION+COMMAND+R holding method while restarting. At first, I've got an error on that screen where the globe is spinning. I've somehow managed to get over that and now if I am trying to reinstall the OS I am getting a "The operation couldn't be completed. Permission denied". No matter what I do, I end up back on this screen and I can't do anything from here.


I am not a programmer or a OS expert. Anybody having any solution for this?


Thanks in advance!

User uploaded file

User uploaded file

iMac with Retina 5K display

Posted on Jun 27, 2017 1:33 AM

Reply
3 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iMac OS Reinstall - Permission denied

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.