OS 10.12.5 and Charter e-mail

Question

Level 1

9 points

OS 10.12.5 and Charter e-mail

After moving to 10.12.5 on both an early 2011 MacBook Pro and a 3 month old iMac I have lost the ability to establish new e-mail accounts with the charter.net domain. I can still send and receive e-mail from accounts that already exist on the computers.

I have been in contact with both Apple and Charter support via phone with each company saying that there is an issue on the other end. Apple maintains that there is a server compatibility issue on the Charter side while Charter indicates that there is an issue with Apple Mail.

Is anybody else experiencing a similar issue with either Charter or another ISP?

MacBook Pro, macOS Sierra (10.12.5)

Posted on Jun 27, 2017 6:31 AM

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Answer 1

Aug 12, 2017 12:39 PM in response to DrMac2872

See full instructions here: http://www.spectrum.net/support/internet/adding-new-account-apple-mail/

Incoming Mail Server

Account Type: IMAP
Mail Server: mobile.charter.net
Username: Full Spectrum email address (including @charter.net)
Password: Spectrum email password (This field should automatically populate)

Outgoing Mail Server

SMTP Server: mobile.charter.net
Choose Use only this server.
Select Use authentication.
Username: Full Spectrum email (including @charter.net)
Password: Spectrum email password

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Answer 2

Jul 23, 2017 8:56 AM in response to DrMac2872

Similar problems and same situation with Apple and Charter pointing fingers. I was able to set a working charter.net email account using Thunderbird so it definitely seems to be an Apple problem. If you figure out a solution, I would be interested.

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Answer 3

Aug 12, 2017 12:57 PM in response to dianeoforegon

Thanks. These instructions do not work. The security settings for Apple mail are not compatible with Charter. I've started using Spark which is significantly better than apple mail anyway so it worked out.

Apple no customer support is a disappointment.

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Answer 4

DrMac2872 Author

Level 1

9 points

Aug 13, 2017 12:32 PM in response to Daniel2340

The issue is with the most recent version of either the mail app or the OS. The settings from Charter work with older versions of each as well as with Outlook or other mail apps installed on the current OS. That leads me to believe it is a problem with Mail but I can't confirm that. I've on the phone with Apple support for hours and the engineering group is working on a solution.

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Answer 5

Eric Root

Level 10

684,033 points

Aug 12, 2017 12:57 PM in response to DrMac2872

Clarification question - are you having problems creating new accounts at the Charter web site or adding the new accounts to Mail?

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Answer 6

Jan 8, 2018 9:44 PM in response to DrMac2872

Were you able to resolve this? I have the same problem.

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