Update not possible

When Apple update give me a sign (update remote desktop client 3.9.3) and using macosx 10.11.6 and not having the software about "remote desktop"., the update still persist in my "Updates" tag of the App store program.

How to delete that annoying update?


Greetz Ralph

MacBook Pro with Retina display, OS X El Capitan (10.11.6)

Posted on Jun 28, 2017 3:15 AM

Reply
9 replies

Jun 28, 2017 1:05 PM in response to Grant Bennet-Alder

Hello Grant,


On mac app store under the tag "Updates" the update of the remote desktop client 3.9.3 is still remaining. the update will start and than suddenly abort. So the progress bar stops at 0 bite of the whole 8.8 Mb and lacks updating. I am using macosx 10.11.6 on a macbook-pro from 2009. what could be the problem, now I know from you that the remote desktop client is a part of the osx system of El Capitan.

Jul 26, 2017 7:40 AM in response to afromnergenshuizen

Hello to myself: I've just solve the problem. This is what the problem solver is in Dutch (Nederlands) and Englisch:


Indien software updates voor osx niet werken via App-store:


Dit ligt aan de volgende toegangslokatie en de intern beschadigde folder of file op je mac:


/var/folders/zz/zyxvpxvq6csfxvn_*


zorg dat toegangsrechten op write/read staan voor _softwareupdates en zorg dat deze user er maar 1 x in staat in “toon info” vervolgens kun je hem resetten door het volgende commando in terminal:


sudo chown -R _softwareupdate:_softwareupdate /var/folders/zz/zyxvpxvq6csfxvn_*


Bij mij werkte dit en de OSX-software updates werden weer doorgevoerd


Een x-tra item als voorgaande niet werkt:

Try this:

In terminal, either copy and paste the following, or type it in. (the last character is a lower case L.)

Code:


sudo softwareupdate -l

Enter your admin account password when prompted. This runs the command line Software Update app (which is what the App Store application is actually doing) and should provide a little more detail. The lower case L only lists the updates available. If you want to go ahead and install all the updates that it finds, you'd enter:

Code:


sudo softwareupdate -ia

again entering your password if prompted, and restarting the computer when prompted.

You may also want to enter this:

Code:


defaults read /Library/Preferences/com.apple.SoftwareUpdate

This error sounds as if your computer may not be looking at the default Software Update Server, and this last command will report which server it's set to use.


Bye to all!🙂

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Update not possible

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.